Rental Sales Coordinator

Overview

Join the team at James River Equipment in Manassas, VA. Since 1977, James River Equipment has been providing outstanding John Deere products and services to farmers, businesses, homeowners, and our communities. Each one of our over 50 authorized John Deere dealerships provides a workplace where employees are family and customers return because of the skill, service and trust our employees provide.

As we grow, we value people ready to grow a career that makes an impact far beyond just our daily workplace.

• Serve as the front-line contact for customers seeking rental equipment by phone, email and in person
• Create rental quotes, confirm rental availability, coordinate rental delivery timeline and process rental orders
• Schedule rental deliveries/pickups with the logistics team and ensure accuracy in dispatch
• Maintain detailed and accurate records in the rental management system (Integrated Rental), assist with billing and any damage reports
• Follow up with customers throughout the rental process, resolve issues quickly and professionally, and coordinate with service or operations when needed to ensure customer satisfaction
• Monitor rental inventory, manage fleet utilization, and stay knowledgeable on current offerings, attachments and applications

• 1-3 years of experience in customer service, rental operations or sales coordination
• Strong communication and multitasking skills; bilingual abilities preferred
• Proficiency with Microsoft Office and rental software; experience with Integrated Rental preferred
• Attention to detail, organizational skills, and excellent follow-up and customer service