Senior Key Accounts Representataive

Senior Key Accounts Representative (Project Management)

Energize your future by joining our team at Northern Virginia Electric Cooperative (NOVEC)! NOVEC's mission is to create value for its members, employees and communities by providing safe, reliable electricity and quality products at competitive prices.

NOVEC is a locally owned electric distribution system headquartered in Manassas, VA. NOVEC provides reliable electric service to more than 180,000 homes and businesses in Clarke, Fairfax, Fauquier, Loudoun, Prince William and Stafford counties, the City of Manassas Park, and the Town of Clifton. NOVEC's service reliability is the best in the region with a 99.99% average system reliability.

As a leader on the high-tech frontier, NOVEC is using proven, cost-effective technology to improve productivity and reliability, reduce expenses, and increase cybersecurity a national priority. Todays technology includes what the industry calls "smart grid", as well as fiber optics, and mobile workforce.

The primary responsibility of the Senior Key Accounts Representative is to manage NOVECs business relationship with its large customers and respond to customer inquiries regarding certain products offered by NOVEC Solutions. This senior-level role will ensure timely and professional responses are provided to all customer inquiries by phone, email, or in-person interactions. The Senior Key Account Representative will support assigned large customer projects to ensure contracted in-service dates are met.

This role will oversee, direct, and coordinate all initial communication between NOVEC and the customer, as well as manage the customer relationship after energization occurs.

Other related duties may be assigned. An individual must be able to perform each essential duty satisfactorily and effectively. Reasonable accommodation may be available to enable individuals with disabilities to perform essential functions.

Acts as the single point of contact and communication for all initial large power, commercial, industrial, and data center customer inquiries. Facilitates and oversees all NOVEC final billing timelines, schedules, and deliverables required by the customer. Reviews final customer bills and advises the Rate Analyst on bill accuracy for each billing cycle. Prepares, coordinates, negotiates, and initiates the Electric Service Agreement (ESA) and Master Power Supply Agreements between NOVEC and its customer(s).

Maintains a close relationship with the Power Supply division on the required billing cycle (e.g., weekly or monthly). Coordinates with the appropriate functions (e.g., Business Analyst, Engineering, Power Supply, Metering Manager, and Power Supply Rate Analyst) to ensure new data center accounts are set up correctly upon energization. Manages the ongoing relationships for energized data center accounts. Works directly with the Power Supply team to coordinate, prepare, and propose all power supply offers from the company to the customer.

This includes any specific procurement requests (e.g., power, fiber, or gas) that require coordination with the proper team (e.g., NOVEC Energy Solutions or NOVEC Solutions). Leads, supports, and facilitates contact efforts and sales initiatives to accomplish defined goals. Proactively initiates contacts, sales leads, sales opportunities, and business development initiatives with prospective and existing NOVEC customers. Provides proactive, face-to-face technical assistance to customers on energy-related products, rate schedules, demand, and supply side impacts.

Coordinates with the appropriate outside product and program vendors. Provides feedback from key account customers, builder-developers, and major residential home-owner associations to improve and/or expand the existing line of products and services being offered and investigate and respond to any concerns. Prepares proposals, bids, and energy management projects to present and follow up as necessary. Facilitates coordination with the Operations Department during large business and key NOVEC customer service outages and service restoration efforts.

Primary 24/7/365 contact for Data Center Outages. Responsible for reviewing and revising the Data Center Outage Procedure. Serves as one of the NOVEC points of contact for third-party call center for data center customers.

• Bachelor's degree in Business or Engineering or an equivalent combination of education and related experience may be considered in lieu of degree. A Masters Degree is preferred. 5-7 years of directly related experience dealing face-to-face with influential government, commercial, industrial, and data center customers in a majority of the following areas: electrical distribution infrastructure design and construction, energy problem solving, energy marketing, product and program sales, rate analysis, project management, and energy management.

• Demonstrates organizational…