Call Center Dispatcher

Mr. Handyman of Northern Virginia has an immediate opening for a Call Center Dispatcher in Manassas, Virginia. Are you a proactive individual with exceptional communication skills? Do you thrive in fast-paced environments and enjoy being the backbone of a team? If so, we have the perfect opportunity for you! As a Call Center Dispatcher in the construction industry, you will play a key role in ensuring our operations run smoothly and efficiently.

Your friendly demeanor and organizational skills will help you manage incoming calls, coordinate with field teams, and prioritize tasks effectively. You will be at the heart of our operations, ensuring that our projects stay on schedule and that every team member has the support they need. This role requires someone who is not only detail-oriented but also able to think quickly on their feet.

You will be responsible for dispatching crews to job sites, troubleshooting issues as they arise, and keeping our clients informed and satisfied. With a focus on teamwork and communication, we are looking for a Call Center Dispatcher who can embody our values and help us continue to deliver outstanding service to our clients. If you're ready to join a supportive and dynamic team, we invite you to apply and make an impact in the construction industry!

• Interact with customers via phone, email, and chat to provide exceptional service.
• Resolve customer inquiries, complaints, and requests effectively and efficiently.
• Maintain detailed records of customer interactions and transactions in our database.
• Collaborate with our Service Professionals to ensure timely updates to customers.
• Educate clients about our products and services to enhance their understanding and satisfaction.
• Schedule appointments and coordinate project timelines with customers.
• Follow up with customers post-service to ensure satisfaction and gather feedback.

• High school diploma or equivalent; additional education or certification in communication or logistics is a plus.
• Proven experience in a dispatch or customer service role, preferably in the construction or related industry.
• Excellent verbal and written communication skills, with a friendly and approachable demeanor.
• Strong organizational skills with the ability to multitask and prioritize effectively.
• Proficient in using computer systems and software for scheduling and record-keeping.
• Ability to work under pressure and adapt to changing situations quickly and efficiently.
• A team-oriented mindset with a passion for helping others succeed.
• Ability to work full-time Monday through Friday plus one Saturday a month at our Manassas office.
• Prefer candidate resides within Prince William/Manassas area.

• Competitive salary, opportunities for career advancement, and professional development (starting at $16-$18 per hour based on experience plus performance bonuses).
• Positive and supportive work environment with a focus on safety and teamwork.
• Paid Holidays, Vacations and Bonus Eligibility.

Mr. Handyman of Northern Virginia is committed to providing safe work conditions. Join our team and be a part of delivering exceptional service to our residential and commercial clients!

You are applying to work for a franchise owner of Mr. Handyman (Mr. Handyman of Northern Virginia), not Mr. Handyman SPV LLC or any of its affiliates. If hired, the franchise owner will be your only employer. Franchise owners are independent business owners who are solely responsible for their own wage and benefit programs that can vary among franchise owners. This job description is meant to describe the general nature and level of work being performed.