Customer Service & Dispatch Coordinator; Inside Sales Focus – ServiceTitan

Position: Customer Service & Dispatch Coordinator (Inside Sales Focus) – ServiceTitan Experience a Plus
Customer Service & Dispatch Coordinator (Inside Sales Focus) – Service Titan Experience a Plus Love talking to customers, staying organized, and keeping a team running on schedule? This role is the hub of our operation.

Mr. Handyman of Northern Virginia (Manassas, VA) is hiring a Customer Service & Dispatch Coordinator to manage inbound calls, schedule jobs, dispatch technicians, and help convert opportunities into booked work. If you’re detail-oriented, quick on your feet, and enjoy a fast-paced environment, this is a great opportunity to grow.

What You’ll DoAnswer inbound calls and respond to customer inquiries with professionalism and urgency

Convert incoming leads into scheduled appointments (inside sales focus)
Schedule jobs efficiently based on technician availability, skillset, and location

Dispatch technicians and adjust schedules in real time throughout the day Communicate updates to customers and field teams to keep everyone aligned

Enter and maintain accurate job details in our CRM (Service Titan)
Follow up on estimates and unscheduled opportunities to drive additional revenue

Monitor daily schedule performance and help maximize technician productivity

Deliver a “raving fan” customer experience from first call to job completion

What We’re Looking For2+ years of experience in customer service, dispatching, scheduling, or inside sales

Strong phone presence and ability to build rapport quickly

Highly organized with the ability to multitask in a fast-paced environment

Comfortable handling multiple systems, data entry, and scheduling tools

Problem-solver who can think quickly and adapt throughout the dayTeam-oriented with a positive, professional attitude

Service

Titan experience is a strong plus (or similar CRM/dispatch software)
Construction, home services, or field service experience preferred

Must work from our Manassas office (not remote)
Located within Northern Virginia (Prince William / Manassas area preferred)
What You Get Competitive hourly pay: $18 – $20/hour (based on experience)
Performance-based bonuses tied to booking and revenue goals

Medical, dental, and vision insurance
401(k) retirement plan

Paid vacation and holidays

Training on systems, processes, and Service Titan Supportive , team-oriented work environment

Opportunity to grow into senior CSR, dispatch lead, or office management roles

Schedule

Full-time Monday – Friday1 Saturday per month

Why This Role Matters This position is critical to our success—you’re not just answering phones, you’re:

Driving revenue through scheduling and follow-up Keeping technicians productive and on track

Creating the first impression for every customer

If you like being at the center of the action and making a real impact every day, you’ll thrive here.

Apply Today We’re actively interviewing and ready to bring the right person on board.
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