Customer Service Shift Supervisor

Customer Service Shift Supervisor

Department: Regional Campuses

Classification: GMU Worker

Job Category: Part-Time / Hourly Wage

Job Type: Part-Time

Work Schedule: Varies

Typical Available Shifts (Days/Hours): Versatility is the key for a successful candidate. Shifts may include some weekdays, 10am-4pm daytime shifts; one or two weekday evening shifts, typically 4-10pm; and/or one or two weekend shifts, usually 8am-1:30pm or 1:30-8pm on Saturdays, or 8am-1pm or 1-6pm on Sundays.

Location: Manassas, VA

Workplace Type: On Site Required

Salary: Salary commensurate with education and experience

Criminal Background Check: Yes

Financial Background Check: Yes

Opening on: May 14 2026

Closing at: Jun 19 2026 - 23:55 EDT

About the Department: The Freedom Aquatic & Fitness Center opened in September 1999 and is one of the largest facilities of its type in Northern Virginia. Located on the Science and Technology campus in Prince William county of George Mason University, the 110,000 square foot facility features a 50-meter competition pool; leisure pool; whirlpool; locker facilities and family locker rooms; gymnasium with two practice courts;

cardiovascular and strength training equipment; group fitness, mind/body and spin studios; three racquetball/activity courts; community room and classroom; and outdoor field and sand volleyball court.

About the Position: Customer Service Shift Supervisors are working supervisors. Successful supervisors play a key role in keeping the Customer Service Agents focused on providing excellent customer service through all front desk operations during their assigned shifts. Modeling, monitoring, and affirming appropriate behavior is emphasized on all shifts and availability to answer and assist with both CSA or member/guest questions as the need arises, ensuring members feel welcome, making sure they are correctly directed to the proper department or activity, and ultimately aiming to provide a pleasant and positive customer service experience.

• Reviewing and answering emails from members via the registration account;
• Reconciling and closing register business at the end of shifts;
• Maintaining the safety of our members and other employees;
• Assuring all staff follow all procedures related to emergency and security matters.

• High School diploma or equivalent;
• Proven leadership skills;
• Unquestionable reliability;
• Ability to become quickly knowledgeable about membership options, program offerings, and all services and products available to create value for our members and prospects;
• An extensive customer service background in service industries, preferably in the fitness and/or hospitality field.

• Demonstrated and proven supervisory and organizational skills are preferred to ensure effective and appropriate communication of large amounts of information in a very busy work environment.