Student Services Officer

Job Title

It's fun to work in a company where people truly BELIEVE in what they are doing!

We're committed to bringing passion and customer focus to the business.

• Provide prompt respond and service to students related to financial services
• Inform accurate financial info to customer (verbal and written)
• Ensure overall Financial Services to customer comply with valid regulation and procedure
• Verify payment amount value, date, and payment type with current data and payment receipt info
• Receive student's application for scholarship and collect the request
• Provide info related to tuition payment amount for students on academic leave period and process re-activate student status
• Provide info related to academic leave process to students and required forms
• Receive, record, and distribute student request for financial service to related area
• Receive, record, and distribute student request for financial service to related area
• Receive other academic related and manual tuition payment process. Register the payment data based on related payment type
• Sort student payment data receipt according to student  payment type. Record and summarize payment data

• Receive and prepare all necessary documents required for the student services process
• Distribute student documents (e.g. graduation documents, etc.)
• Receive and check document completeness from internship project and final project (soft cover & hard cover)

• Respond to all questions from students / stakeholders and provide solutions within related work scope and responsibility
• Maintain and update records of customer transactions
• Prepare and distribute announcements related to student services activities
• Update knowledge related to current policy / information that implemented in BINUS University

• Receive, analyze, and follow up all student requests (e.g. reactive process, academic leave process, etc)
• Maintain and update record of documentations related to student request process

• Conduct briefing related to student registration activities (e.g. KRSS, KRS, compact semester, specialization course, etc)
• Receive and follow up student request related to registration process
• Maintain and update records of all student requests

• Respond promptly to students/other stakeholders inquiries through CRM, email, phone or send it directly to related parties
• Monitor all inquiries using CRM
• Follow up and direct the pending and unresolved inquiries to the related parties
• Handle and resolve all stakeholder inquiries based on service level agreement (SLA)
• Obtain and evaluate all relevant information to handle inquiries and complaints
• Maintain and update record details of inquiries, comments and complaints
• Maintain and update record details of actions taken
• Manage related administration
• Communicate and coordinate with internal departments

• Provide Report to direct Supervisor
• Suggest improvement process related to activities in area of responsibilities (especially related to time concern, effort and cost)
• Perform activities related to Quality Management System
• Perform additional tasks related to key responsibilities as required by Direct Supervisor

Minimum Bachelor Degree

Minimum 2 years of working experience

Customer Service Management

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

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