Customer Service Representative

Location

10480 Dumfries Rd, Manassas, Virginia 20110 United States of America

U-Haul is looking for friendly, motivated people for the position of Customer Service Representative. You will work as part of a supportive team to be the face of U-Haul’s service, helping customers on their journeys by inspecting, maintaining and dispatching equipment.

• Assist customers inside and outside a U-Haul center with U-Haul products and services.
• Use smartphone-based U-Scan technology to manage rentals and inventory.
• Move and hook up U-Haul trucks and trailers.
• Clean and inspect equipment on the lot, including checking fluid levels.
• Answer questions and educate customers regarding products and services.
• Prepare rental invoices and accept equipment returned from rental.
• Install hitches and trailer wiring.
• Fill propane tanks (certification offered through U-Haul upon employment).
• Drive a forklift (certification offered through U-Haul upon employment).
• Perform other duties as assigned.
• Participate in ongoing continuous U-Haul education through U-Haul University.

• Valid driver’s license and ability to maintain a good driving record.
• High school diploma or equivalent.

The work involves moderate risks or discomforts which require special safety precautions, e.g. working around moving parts or machines, fumes or irritant chemicals. May be required to use protective clothing or gear such as masks, goggles, gloves or shields.

Requires physical exertion such as long periods of remaining stationary, moving around indoors and outdoors, positioning oneself to reach objects at varying heights and moving equipment weighing a minimum of 50 lbs. (assisted or unassisted).

• Career stability and opportunities for advancement.
• Health insurance & prescription plans, if eligible.
• Paid holidays, vacation, and sick days, if eligible.
• Life insurance.
• 401(k) savings plan.
• Employee Stock Ownership Plan (ESOP).
• Discounts on Apple products, Dell computers, cell phone plans, hotels, and more.
• Other benefits may be available under company policies.

U-Haul is an equal opportunity employer. All applicants for employment will be considered without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, provincial, state or local law. Individual accommodations are available on request for applicants participating in all aspects of the selection process. Information obtained during this process will only be shared on a need to know basis.