Service Writer

As a Service Writer, you will be responsible for service and maintenance related administrative duties, including work order completion, technician time tracking, warranty recovery and preventive maintenance currency. You will also schedule, maintain equipment files, process service related invoices, handle customer inquiries and keep the service department informed with respect to service bulletins and general information.

• Work Order Completions: open and close work orders with accurate information
• Technician Time Reporting: ensure all paid hours available for work are recorded accurately and timely
• Warranty: create and submit warranty claims for eligible tasks, monitor warranty reporting for proper closure
• Preventive Maintenance: run reports and schedule work to maintain high fleet currency
• Equipment Maintenance Issues: handle them with high sense of urgency
• Customer Relations: keep Management informed of concerns
• Invoices: ensure correct coding within GL

High School diploma or equivalent.

Valid driver's license with acceptable driving record.

1–2 years experience in a shop or service environment.

Basic computer skills.

Attention to detail.

Ability to multi-task in a busy environment.

High sense of urgency with respect to customer service.

Superior customer service, teamwork and verbal/written communication skills.

This position is deemed Safety Sensitive for purposes of United Rentals’ policies and procedures.

Compensation Range: $24.05 - $36.05 per hour.

United Rentals, Inc. is an Equal Opportunity Employer and makes employment decisions regardless of race, color, religion, sex, national origin, age, genetic information, citizenship status, veteran status, sexual orientation, gender identity, disability, or any other status protected by law. If you need a reasonable accommodation at any point of the application process, please email  for assistance. We proudly hire active duty members, veterans, reservists, and their families.