Service Writer

Overview

United Rentals, the world’s largest equipment rental provider, is seeking a Service Writer to support service and maintenance administrative duties. This role involves work order processing, technician time tracking, warranty recovery, preventive maintenance currency, scheduling, maintaining equipment files, processing service invoices, handling customer inquiries, and communicating service bulletin updates to the service department.

• Complete and close work orders with accurate and timely information
• Record technician time and ensure all paid hours are documented
• Create and submit eligible warranty claims and monitor their closure
• Monitor warranty reporting to ensure proper claim resolution
• Run Preventive Maintenance reports and schedule work to maintain fleet currency
• Address equipment maintenance issues with urgency and keep management informed of customer concerns
• Code service-related invoices in the General Ledger correctly
• Perform other duties as needed

• High school diploma or equivalent
• Valid driver’s license with acceptable driving record
• 1–2 years of experience in a shop or service environment
• Basic computer skills
• Attention to detail
• Ability to multi-task in a fast-paced environment
• Strong sense of urgency regarding customer service
• Superior customer service, teamwork and verbal/written communication skills

This position is deemed Safety Sensitive for United Rentals’ policies and procedures.

• Paid parental leave
• United Compassion Fund
• Employee discount program
• Career development & promotional opportunities
• Additional vacation buy-up program (US only)
• Early wage access through Payactiv (US hourly only)
• Paid sick leave
• Inclusive and welcoming culture

Explore our comprehensive U.S. benefit offerings. For Canadian benefits, please refer to the Canadian benefits information. United Rentals, Inc. is an Equal Opportunity Employer and makes employment decisions regardless of race, color, religion, sex, national origin, age, genetic information, citizenship status, veteran status, sexual orientation, gender identity, disability, or any other status protected by law. If you need a reasonable accommodation at any point of the application process, please email  for assistance.

At United Rentals, we proudly hire active duty members, veterans, reservists, and their families. The values that define your service—leadership, discipline, integrity, and teamwork—are the same values that drive our success. We’re ready to help you transition into a rewarding career.

Compensation Range
$24.05 - $36.05