Patient Access Coordinator

Patient Access Coordinator - Clinical

Responsibilities:

• Answer incoming calls promptly and professionally, delivering exceptional customer service.
• Clarify caller inquiries and determine the most appropriate course of action to meet the needs of the caller.
• Utilize designated call queues and transfer protocols to ensure efficient call resolution.
• Adhere to assigned work schedules as directed by the manager.
• Verify necessary information prior to office visits (e.g., previous physician visits, imaging such as x‑rays, etc.) when applicable.
• Maintain familiarity with clinic team/provider schedules and extensions to relay accurate information to patients.
• Assess when issues require escalation for immediate or time‑sensitive attention following established workflows.
• Resolve patient requests in a timely manner to minimize the need for call transfers.
• Monitor OVC Rx Refills voicemail inbox and process messages according to standard workflow.
• Adapt to changes such as phone system upgrades or schedule changes without disrupting workflow.
• Perform other related duties as assigned.

• High School diploma or equivalency highly preferred; applicable work experience may substitute for educational requirements (1–3 years, preferably in a call center, appointment scheduling, customer service, or medical office setting).
• Demonstrate priority for excellent customer service and positive patient experience.
• Healthcare industry knowledge with an emphasis on physician, clinical, and business processes preferred.
• Proven ability to promote teamwork and collaboration.

• Maintain excellent customer service relationships with referral sources, patients, physicians, and peers.
• Make sound judgments and decisions.
• Dependable and punctual, able to access the system prior to start time to ensure equipment functioning appropriately.
• Adjust work location for flexibility or phone coverage when needed.
• Adhere to company expectations and policies regarding a professional work environment and customer support.
• Demonstrate professional integrity by being honest, reliable, and respectful.
• Work as a team player in a fast‑paced environment.
• Possess excellent listening and communication skills.
• Take pride in work and maintain a positive attitude.
• Help others as needed and promote a team environment emphasizing a positive patient experience.

Pay range: $18.47–$27.70 per hour. Compensation will be based on qualifications, experience, education, skills, certifications, geography/market, and internal equity considerations.

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