Client Care Coordinator

We are a family-owned business that has been dedicated to restoring homes and businesses in Northern Virginia for more than 60 years.

Our mission is to improve the lives of our customers and support our community by providing a seamless and compassionate recovery to those who have suffered a disaster or loss.

Our diligent team is seeking to welcome a proactive and self-reliant Client Care Coordinator who possesses a keen eye for detail. The perfect candidate will have outstanding communication abilities and thrive in a dynamic work environment. As the first point of contact for our customers, whether on the phone or in person, you will create the initial impression of our company and play a vital role in our team and restoration efforts.

• Answer phone calls promptly and communicate effectively
• Receive and log new projects, schedule initial inspections, and assign them to the right coordinator
• Participate in the on-call rotation to assist customers during emergencies
• Send and receive documents using signing software and ensure timely uploads
• Welcome visitors and inform team members of their arrival
• Maintain a tidy and organized front office and lobby, fostering a welcoming atmosphere
• Dispatch flooring and environmental samples to the appropriate laboratories
• Follow up on any after-hours calls as necessary

• At least two years of experience in an office setting
• Exceptional communication skills
• Detail-oriented and well-organized
• Ability to multitask and possess technical skills
• Friendly demeanor both on the phone and in person
• Willingness to participate in the on-call rotation as needed to assist our customers during critical times
• Experience in construction and/or disaster restoration is advantageous
• Previous experience in customer service, phone, or office roles is essential
• Reliable transportation to and from the office

• Company provided devices
• Paid holidays, vacation, and sick leave
• Health, dental, and vision insurance
• Paid training opportunities
• Career Development Program
• 401K and profit-sharing plan
• Paid maternity and paternity leave
• A welcoming family environment and events sponsored by the company