Lot Porter

Role Overview

Provide a supporting role to the ASM as well as exceptional customer service upon delivering customer's vehicle back to them within a fast paced team environment. Parking and moving dealership/customer vehicles.

Qualifications for the role include the following:

• Education: High school diploma or the equivalent.
• Licenses: Valid and Clean Driver's License.

• Working well, side by side, in a fast paced team environment.
• Exceptional Customer-Facing Skills.
• Strict attention to detail.
• Accurate and responsible money-handling.
• Solid Keyboarding Skills.
• Multi-Tasking in a fast paced environment.

• Ability to read and comprehend instructions and information.
• Professional personal appearance.
• Excellent communication skills.
• Clean driving record.

• Ability to drive.
• Spend time indoors in air‑conditioned areas.
• Sitting: infrequently.
• Standing: on a regular basis.
• Walking: infrequently.
• Bending, twisting and/or stooping: infrequently.
• Lifting: 10 lbs to 25 lbs; over 50 lbs infrequently.
• Climbing stairs.
• Repetitive hand/finger movement: on a regular basis.
• Grasping/grabbing with hands: on a regular basis.
• Pushing and Pulling: infrequently.

General Expectations include:

• Devote oneself to insuring satisfaction to customers.
• Determine management, production and quality requirements by asking questions and listening.
• Attend company meetings as required.
• Maintain a follow‑up system that encourages follow through with assigned projects.
• Establish personal performance goals that are consistent with company standards of productivity and devise a strategy to meet them.
• Review and analyze actions at the end of each day, week, month and year to determine how to better utilize time and plan more effectively.
• Understand terminology and stay abreast of technology changes in products and services.
• Know and understand federal, state and local requirements which govern the company’s business.
• Follow lawful directions from supervisors.
• Understand and follow work rules and procedures.
• Participate in performance management.
• Interact well with others and be a positive influence on employee morale.
• Uphold the company’s non‑disclosure and confidentiality policies and agreements.
• Work evening, weekend and holiday hours as required.

• Work with the service department manager to establish and maintain an effective and proficient service department with excellent customer satisfaction.
• Adhere to procedures for timely and proficient dealing of warranty claim paperwork and procedures.
• Become familiar and proficient with all phases of the computer system needed for parts and service management, developing and maintaining the skills required.
• Finalize repair orders for warranty, customer paid, and internal repair.
• Deal with customer complaints in a sensible manner by showing empathy and a pleasant attitude to increase customer satisfaction and loyalty.
• Be polite and friendly and greet customers and fellow associates promptly.
• Conduct telephone transactions courteously and quickly.
• Provide excellent customer service for all customers both external and internal.
• Do not make commitments to customers that cannot be met or are unlikely to be met; communicate with customers to keep expectation levels appropriate.
• Accurately maintain and account for all transactions and monies collected throughout the shift and complete a cashier’s check out report at shift end.
• Learn from mistakes and determine how to avoid future repeat mistakes.