Membership Representative

OverviewF.H. Furr Plumbing, Heating, Air Conditioning & Electrical
Manassas, VA
Overview
We're seeking a detail-oriented and customer-focused
Membership Administrator
to support our Preferred Partner Plan membership program. This role serves as a key point of contact for customers acrossF.H. Furr and our sister companies throughout the Atlantic South Region
, assisting with membership inquiries, renewals, account maintenance, and customer support.
Who Are We?F.H. Furr Plumbing, Heating, Air Conditioning & Electrical
–"Absolutely the Best"

• Over 40 years of excellence in the residential home services industry
• More than 750 employees dedicated to providing outstanding customer service
• Proudly serving Northern Virginia, Maryland, Delaware, and Washington, DC
• Part of a growing family of home service brands serving customers throughout the Atlantic South Region

• State-of-the-art facilities and an inviting office environment
• Exceptional support staff to enhance your workflow
• Steady job stability within a thriving industry
• Competitive compensation and comprehensive benefits package
• Opportunities for career growth and professional development
• Visionary leadership committed to the future of our industry

• Serve as a primary point of contact for Preferred Partner Plan members across F.H. Furr and affiliated sister companies throughout the Atlantic South Region
• Assist customers with questions regarding membership benefits, coverage, renewals, and account updates
• Process new memberships, renewals, upgrades, transfers, and cancellations
• Maintain accurate customer and membership records within company systems
• Professionally manage inbound and outbound customer communications
• Coordinate with internal departments to ensure membership benefits are delivered consistently and efficiently
• Resolve customer concerns in a timely and professional manner
• Support field personnel and other departments as needed
• Handle administrative tasks, reporting, and data entry to ensure smooth day-to-day operations

• High school diploma or GED
• Prior customer service, administrative, or membership support experience preferred
• Strong ability to identify customer needs and provide appropriate solutions
• Excellent organizational and multitasking skills
• Dedication to meeting attendance requirements and demonstrating reliability
• Team-player mentality with a willingness to collaborate across departments
• Proficiency in Microsoft Office Suite

• Clear and effective verbal and written communication skills
• Strong customer service skills and a helpful attitude
• Navigating multiple software systems with ease and proficiency
• Attention to detail and accuracy in administrative tasks

• Monday through Friday
• 8:00 AM - 5:00 PM
• Full-Time