Sales & Customer Service Profess

Schaeffler is a dynamic global technology company and its success has been a result of its entrepreneurial spirit and long history of private ownership. As a partner to all of the major automobile manufacturers, as well as key players in the aerospace and industrial sectors, we offer you many development opportunities.

• Delivering high-quality support to customers, resolving complex inquiries, and ensuring a positive customer experience. This role serves as an escalation point for difficult cases, supports junior team members, and helps improve service processes and customer satisfaction.
• Handle complex customer inquiries via phone, email, chat, or other channels.
• Resolve escalated complaints and service issues in a professional and timely manner.
• Provide accurate information about products, services, policies, and procedures.
• Maintain strong customer relationships and ensure a high level of satisfaction.
• Document customer interactions and update records in CRM systems.
• Collaborate with internal departments such as sales, logistics, operations, and technical support.
• Support and mentor junior customer service staff.
• Identify recurring issues and recommend process improvements.
• Monitor service quality and contribute to team performance goals.
• Ensure compliance with company policies and service standards.
• Other as assigned.

• Degree in Business Management or Logistics or related field.
• More than 5 years of experience in Customer Service & SCM role handling international business.
• Independent, meticulous and team player.
• Good command of English (written and spoken).
• Good communication and coordination skills.
• Experience in automotive and multinational company environment is preferred.
• Experience in SAP systems.
• Ability to work under pressure and manage multiple priorities in a fast-paced environment.

As a global company with employees around the world, it is important to us that we treat each other with respect and value all ideas and perspectives. By appreciating our differences, we inspire creativity and drive innovation. In this way, we contribute to sustainable value creation for our stakeholders and society as a whole. Together, we advance how the world moves.

Exciting assignments and outstanding development opportunities await you because we impact the future with innovation. We look forward to your application.

Schaeffler Manufacturing (Thailand) Co., Ltd.

Schaeffler is an equal employment opportunity / affirmative action employer. All qualified candidates will receive equal employment opportunities and consideration for employment without regard to unlawful consideration of race, color, sex, sexual orientation, gender identity, age, religion, national origin, disability, protected veteran status, or any other status protected by applicable law.

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