Electric Power Generation; Epg Service Advisor

ELECTRIC POWER GENERATION (EPG) SERVICE ADVISOR

Job Category: Service Operations

Requisition Number: ELECT
006303

Type: Full-Time

Location: Showing 1 location

Starting Compensation Range: $64,000 - $83,000 per year

The EPG Service Advisor is responsible for communicating with internal and external customers to gather information regarding equipment issues and providing repair status updates while repairs are in progress; opening/processing work orders in an efficient and timely manner using thorough details on customer requests/complaints to ensure technician understanding and customer satisfaction.

• Must be proficient with Microsoft Office Products
• Must have excellent customer service skills and the ability to deal with stressful situations
• Must be a strong communicator with excellent oral and written communication skills
• Must be able to effectively multi-task
• Must have an attention to detail
• Working knowledge of the function and repair of heavy construction equipment, preferred
• Must be able to work any shift
• Promote a positive customer experience
• Uphold the Core Values of Integrity, Commitment, Excellence and Teamwork by embracing The Carter Way

• Minimum two years’ service related experience
• Electric power generation exposure
• High School diploma or equivalent

• Required to sit and talk or hear
• Frequently required to stand; walk; use hands to finger, handle, or feel and reach with hands and arms
• Occasionally lift and/or move up to 20 pounds
• Specific vision abilities required by this job include close vision, distance vision and ability to adjust focus

• Health, dental and vision insurance
• Paid time off
• 401(k), $0.75 to $1.25 match up to 6%
• Life and disability insurance
• In-house training instructors/programs
• Employee referral bonus program
• Tool allowances and tool loans
• Discounts on cellular phone service, computers, and vehicles
• Opportunities for overtime
• Shift differential (if applicable)

Carter Machinery Co. Inc. is an EEO/AA Employer. All qualified individuals – including minorities, females, veterans, and individuals with disabilities, or any other characteristic protected by law – are encouraged to apply.

Carter Machinery is a drug‑free workplace.

Actual base pay may vary based on experience, skills, qualifications, education, geographic location, and other relevant business considerations. In addition to base pay, the compensation package may include participation in performance‑based incentive programs (e.g., discretionary or non‑discretionary plans), as well as overtime eligibility depending on the role.