Senior Field Service Representative

Overview

Eaton’s Engineering Service & Systems Division is seeking a Senior Field Service Representative to join our team. The position may be located in Manassas, VA. The expected annual salary range is $101,000 - $148,000. A company vehicle and cell phone are provided. Anticipated travel is 25%.

Salary information is a general guideline and based on candidate skills, experience, and qualifications, as well as market and business considerations.

• Support customers across the power system lifecycle: startup, commissioning support, maintenance, testing, troubleshooting, upgrades, and emergencies
• Manage small projects independently and lead Field Service Representative (FSR) teams on larger projects
• Generate timely and accurate service reports on work, product performance, and warranties
• Provide recommendations for improved electrical systems
• Cultivate strong relationships with customers, team members, and partners
• Mentor less experienced technicians
• Utilize digital tools for remote work, including laptops, iPads, IR cameras, Google Glasses, MS Teams, and more

• Guaranteed 40-hour base pay, eligible for overtime and travel premiums
• Career growth, mentorship and safety training
• Company vehicle, toolkit, and phone
• Tuition assistance for ongoing learning
• Leads program with bonus pay
• Opportunities across 32 service branches

• High school diploma or higher with a minimum of 3 years of experience testing, troubleshooting, evaluating, and servicing electrical distribution and control systems, or in lieu of HS diploma or GED, completion of accredited trade school and/or program with 7+ years of experience
• Experience in testing, troubleshooting, evaluating, and servicing electrical distribution and control systems
• Must be able to work in the US without corporate sponsorship now or in the future
• No relocation offered; candidates within 50-mile radius considered. Active-Duty Military Service member candidates are exempt from geographic area limitation
• Regular Driver status per Eaton’s Driver Safety Policy; requires a current, unrestricted driver’s license and a satisfactory Motor Vehicle Record; VMC check upon hire

• Associate degree or higher from an accredited institution
• Bachelor’s degree in Engineering from an accredited institution
• Electrical or General Contractor’s License
• Professional Engineering License
• Experience performing power quality measurements, troubleshooting, analysis, and protective relays
• NICET/NETA certification

• Successfully complete and maintain compliance with Eaton’s safety program and policy, including EESS Qualified Electrical Worker (QEW) program and annual re-certifications
• Submit to periodic customer-required background and drug screenings
• Ability to work variable hours, including nights and weekends, and travel as required
• Capable of driving an Eaton vehicle
• Willing to obtain DOT non-CDL qualification if required and comply with all DOT regulations
• Understand 3-phase power systems and low, medium, and high voltage power distribution equipment
• Perform physically demanding tasks, including standing, walking, stooping, kneeling, lifting up to 50 pounds, and occasional heavier lifting with assistance
• Ability to obtain and maintain a valid TWIC card
• Proficient with hand and power tools for equipment assembly
• Strong problem-solving and logical thinking skills
• Works well under time constraints and in stressful situations
• Explain technical problems and solutions
• Collaborates effectively with the team to meet project deadlines

All positions may require participation in video and in-person interviews as part of the hiring process. All candidates will be evaluated based on job-related competencies,…