Field Services Engineer

Our Global Business Group at Nova is looking for a Field Service Engineer who is a self-starter, has a positive attitude, is a team player, and can support our systems at the customer site in a professional manner. The FSE will perform engineering and technical activities, while utilizing company’s R&D teams to direct technology development of new products.

• Certified Best Places to Work from "Great Places to Work" between  (Rated by our employees) Top 30 in our industry category
• Customer focus:
  We value building strong relationships. You'll be the face of Nova, working closely with customers to understand their needs.
• Continuous learning:
  We're passionate about growth. You'll gain in-depth knowledge of cutting‑edge metrology tools, participate in industry trainings, and receive ongoing mentorship from experienced engineers

• Provide onsite technical support for Nova systems under warranty and service agreements
• Perform troubleshooting, maintenance, repair, upgrades, and system recovery activities
• Support new equipment installations, qualifications, and system add-ons
• Collaborate with global support teams, applications engineers, and R&D to resolve complex technical issues
• Deliver customer training on system operation, maintenance, and best practices
• Generate technical reports and communicate system status to both customer and Nova management
• Manage spare parts inventory and ensure availability of critical components
• Support onsite customer evaluations and collaborate with sales teams as needed
• Maintain compliance with customer site procedures, safety standards, and cleanroom protocols
• Handle sensitive customer information with professionalism and confidentiality
• Support customers during assigned schedules and provide additional support when business needs require

• Strong troubleshooting and analytical problem-solving skills
• Ability to work effectively in cross-functional and customer‑facing environments
• Excellent communication and escalation management skills
• Self‑motivated mindset with strong ownership and accountability
• Ability to prioritize tasks and perform effectively with minimal supervision
• Strong mechanical, electrical, and system‑level technical aptitude
• Experience interpreting technical data, diagnostics, and performance trends
• Customer‑first attitude with a proactive and professional approach

• BS degree in Electrical Engineering, Mechanical Engineering, or related technical field preferred (or equivalent hands‑on experience)
• Minimum 3 years of experience supporting semiconductor equipment in a cleanroom environment preferred
• Experience with semiconductor metrology equipment is highly desirable
• Working knowledge of semiconductor manufacturing practices, safety standards, and fab operations
• Ability to perform first‑level software troubleshooting and system diagnostics
• Comfortable performing physical work in semiconductor cleanroom environments, including bending, crawling, and working around large equipment systems
• Strong mechanical, electrical, and optical troubleshooting capabilities

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