Telecommunications Analyst

Energize your future by joining our team at Northern Virginia Electric Cooperative (NOVEC)! NOVEC's mission is to create value for its members, employees and communities by providing safe, reliable electricity and quality products at competitive prices.

NOVEC is a locally owned electric distribution system headquartered in Manassas, VA. NOVEC provides reliable electric service to more than 180,000 homes and businesses in Clarke, Fairfax, Fauquier, Loudoun, Prince William and Stafford counties, the City of Manassas Park, and the Town of Clifton. NOVEC's service reliability is the best in the region with a 99.99% average system reliability.

As a leader on the high-tech frontier, NOVEC is using proven, cost-effective technology to improve productivity and reliability, reduce expenses, and increase cybersecurity – a national priority. Today’s technology includes what the industry calls "smart grid", as well as fiber optics, and mobile workforce.

Assists in the management, implementation, and maintenance of all of NOVEC’s telecommunications systems including the telephone system, cellular phones, and data devices, Land Mobile Radio (LMR) System, substation microwave and radio systems, and fiber network.

Other related duties may be assigned. An individual must be able to perform each essential duty satisfactorily and effectively. Reasonable accommodation may be available to enable individuals with disabilities to perform essential functions.

• Completes all phone system programming changes when requested and adds or deletes employee names to the various systems.
• Troubleshoots telecommunications problems when they occur, perform route cause investigation, and takes subsequent action to correct it with all responsible parties.
• Writes procedures to follow when trouble occurs on any of the telecommunications systems and reviews every quarter to ensure they are current.
• Keeps accurate records of all telecommunications equipment and detailed records of changes or problems occurring to the systems.
• Writes and updates operational instructions and procedures, as required, for telephone, radio, cell phone, laptop wireless cards, microwave, satellite and other telecommunications equipment. Instructions and procedures will be made available for employees using appropriate communications media.
• Assists or oversees all business telecommunications-related activities.
• Implements the use of new telecommunication facilities including upgrades of telephone systems, microwave, radio, satellite, fiber optics, SIP trunks, and common carrier PRIs.
• Assists in the cellular and radio communications of distributed SCADA devices.
• Monitors, maintains and performs changes on the radios, workstations, and LMR system.
• Updates and ensures software/firmware is up to date on all telecommunications equipment.
• Responsible for coordinating the telecommunication tower, communication building and generator inspections and maintenance.
• Periodically inspects telecommunications rooms and closets for cleanliness and general suitability for use.
• Maintains a call recording system and manages the contact center telephone software and system.
• Manages and secures smartphones using software management tools.
• Maintains the operation of satellite phones.
• Maintains FCC licenses for radio and microwave system frequencies.
• Ensures the proper operation of the load management transmitters.
• Develops and maintains as-built network diagrams of telephone and telecommunications networks, including the substation WAN, using Microsoft VISIO or another suitable system.
• Coordinates the activities of NOVEC and contract employees in support of assigned business telecommunications projects.
• With the assistance of a maintenance contractor, conducts and sets up a regular maintenance schedule on telecommunications systems as required.
• Assists with a departmental budget to include hardware, software and telecom voice and data services. Manages and ensures payments for telecommunication services and hardware.
• Reviews telecommunications bills quarterly to ensure services and equipment are billed accurately and utilized most effectively and economically.
• Prepare…