Collections Specialist

Energize your future by joining our team at Northern Virginia Electric Cooperative (NOVEC)! NOVEC's mission is to create value for its members, employees and communities by providing safe, reliable electricity and quality products at competitive prices.

NOVEC is a locally owned electric distribution system headquartered in Manassas, VA. NOVEC provides reliable electric service to more than 180,000 homes and businesses in Clarke, Fairfax, Fauquier, Loudoun, Prince William and Stafford counties, the City of Manassas Park, and the Town of Clifton. NOVEC's service reliability is the best in the region with a 99.99% average system reliability.

As a leader on the high‑tech frontier, NOVEC is using proven, cost‑effective technology to improve productivity and reliability, reduce expenses, and increase cybersecurity – a national priority. Today’s technology includes what the industry calls "smart grid", as well as fiber optics, and mobile workforce.

Coordinates NOVEC collection efforts with attorneys, staff, and customers regarding past due accounts, bankruptcy court requirements, payment schedules for engineering and construction billings, and residential & commercial service accounts. Assists in the protection and collection of receivables particularly those determined to be at severe risk. This position has a significant amount of discretion in working with debtors, attorneys, and others to complete the tasks assigned to the position.

Other related duties may be assigned. An individual must be able to perform each essential duty satisfactorily and effectively. Reasonable accommodation may be available to enable individuals with disabilities to perform essential functions.

• Review accounts pending court action including any payments or arrangements that have been assigned to the collection attorney. Including discussing the viability of continuing action on accounts, recommending what action will be taken, and if settlement is in NOVEC's best interest.
• Compile, maintain, analyze, control, and/or process collection/payment reports, documentation, and data files communicated with the collection agency.
• Responsibility for all collection efforts of bankruptcy accounts including meetings with operational leadership to discuss legal requirements for further action.
• Process payments received from the attorney(s) including calculating adjustments required to consumer accounts for court costs and interest.
• Request a report of all inactive accounts with a balance due, review, and process monthly a list from this report of accounts to be sent to the leadership.
• Act as the primary point of contact for collection and provide answers to consumer questions about procedures about their account and any legal action documents they have received. Consolidate and furnish account information requested by the attorney(s) and/or consumers.
• Analyze and process daily payment reports and correspondence with the collection agencies.
• Request internal reports on inactive accounts with balances due to review, code, and provide a request for transmittal of these accounts to the collection agencies.
• Conduct a final review and approve the acknowledgment list of accounts assigned to the collection agencies every month.
• Process weekly payment report and submit to collection agency. Process and review monthly transfer report and monthly collection report.
• Review monthly status reports received from each collection agency and calculate and process collection agency commission adjustments on each account.
• Review collection related invoices for accuracy and provide initial approval before going to management. Advise the agency of new information received on accounts assigned to him for collection.
• Research and compile account information requested by collection agencies and/or consumers that will aid in negotiating a settlement.
• Review and balance monthly activity report from collection agency. Each account must be noted that a payment was received from agency.
• Consult with collection agencies on settlement requests and determine if settlement is in NOVEC's best interest before authorizing.
• Inform collection agencies…