Toll Operations Analyst

About us:

In 2016, the Commonwealth of Virginia selected a Cintra-led consortium to finance, design, build, operate and maintain the express lanes on Interstate 66 Outside the Beltway. The project will transform this critical Northern Virginia artery to relieve congestion, improve safety and provide more predictable travel times. The project corridor extends approximately 22 miles along Interstate 66 from the Capital Beltway (I-495) to Gainesville (US Route 29).

Once completed, the project will include three toll-free general-purpose lanes in each direction and two express lanes in each direction with a state-of-the-art open-road electronic toll collection system. Expanded transit service, park-and-ride lots and interchange enhancements will further improve travel along I-66. The project will also connect several shared use paths to create more multimodal options. As an innovative and efficient public-private partnership, this project will be completed at a $2.5 billion net savings for the Commonwealth of Virginia.

What makes us different? Our people come first. We want every single employee to develop both professionally and personally. With a strong focus on growth potential, we look to our internal employees as potential candidates for both national and international opportunities. We aim to achieve greatness by promoting from within every chance we get. We work hard and play hard and strive every day for success and achievement.

With a diverse group of professionals working in a fast-paced environment, we achieve milestones constantly. And if that weren’t enough, we also offer our employees highly competitive insurance benefits, Paid Time Off, and a matching 401(k) program.

The Toll Operations Analyst  works with department stakeholders tomonitorandoptimizesystem performance/features,provide operational support, review data tosupport business decisions.

Additionally, this person will also assist theToll Operations Manager with monitoring and supporting day to day operations of theBack Officesystemsto ensure on time and accurate billing of toll transactions; accurate reconciliation of all revenue; accurate reporting of revenue and traffic;build customer profiles for boosting collections; identifyimprovementsin

TollCollectionprocesses.

Essential Duties and Responsibilities:

• System improvements
  
  Identification and Handling:

• Analyze operations and propose improvements.

• Managesystemdevelopments with technical team.

• Review and approve
  
  Change Requests.

• Participate in User Acceptance Testing.

• Develop system handling and operational procedures for operations team.

• Incident and Service Request Management:

• Create and manage incidents withtechnicalteam.

• Review and approve technical solutions proposed.

• Manage technical team’s KPI reporting.

• Operational Back Office (OBO) and Commercial Back Office(CBO)
  Revenue Reconciliation

• Oversee the validation of daily trip sending reports, payment reports, rejected/disputed transactions, etc. through all three interfaces with VDOT.

• Validate daily trip processing fee with VDOT and finance.

• Handle disputed trip/revenue with VDOT.

• Monitor trips in CBO to review payment status, admin fee collected, time ofcollect, etc.

• Monitor and manage 3rdparty vendors involved in Revenue collection for Printing and Mailing, DMV look-up, Skip tracing, Delinquent collections, etc.

• Manage Toll Corrections issued from operations teams.

• Monitor, Analyze and Report on Toll and admin fee adjustments in CBO.

• Toll Exempt Handling

• Manage exempt requests from all internal and external stakeholders in line with applicable code of law.

• Define and perform routine audits on Toll exempts vehicles.

• Database Handling, Analytic sand Reporting:

• Support Database management with Technical team.

• Perform
  
  SQL Data Querying,Power
  
  BI dashboard development and other reportingsystemas needed.

• Analyzing systemdatabasefor monitoringtransactionand triplifecyclewithin the OBO and CBO.

• Ensure allsystemare functioning in line with the system design through continuous analytics, stress testing, outlier testing, etc.

• Analyze OBO data to understand revenue, leakage, tag penetration, Vehicle class statistics, HOV statistics, flag abnormalities in…