Patient Services Coordinator

Patient Services Coordinator III

Job Code: PF1220

Classification:
Non Exempt

Supervises Positions:
No

Job Summary:

Schedules and registrars patients for the outpatient clinic. Verifies eligibility for patients and ensures all pre-authorizations, referrals, and pre-certifications are obtained as necessary by working closely with the physician offices, Utilization Review, and Business Office Departments. Perform other job-related duties as directed by the Supervisor.

We are welcoming a new era in healthcare where achieving good health is just the beginning. At UVA Health Northern VA & Culpeper, we believe in caring for the whole person by getting to know – and making connections with – our patients. By combining the talent and expertise of our people, the breadth of capabilities across our system, and our commitment to helping our communities get better and stay healthy, we are improving the patient experience.

Come join our dynamic team! Be the calm, confident guide patients rely on during some of their most important healthcare moments. As a Patient Service Coordinator in our surgical specialty practices, you’ll be the welcoming first impression and the steady point of contact who keeps schedules seamless, communication clear, and every patient experience exceptional from consultation to recovery.

• Education:
  
  High School Diploma or GED required.
• Experience:
  
  1 year of clerical experience in a medical office setting required. Other related experience may be considered in lieu of medical office experience.
• Licensure:
  None
• Additional Skills/Requirements
  
  Required:
  • Knowledge of basic medical terminology.
  • Ability to communicate both verbally and in writing and possess high customer service skills.
  • Background of insurance knowledge required for certain tasks assigned.
  • Ability to comprehend insurance cards and benefit details.
  • Ability to deal directly with the public in a professional and empathetic manner.
• Additional Skills/Requirements Preferred:
  • Background/knowledge of government/state and patient assistance programs.
  • Working knowledge of ICD‑10 and CPT coding.
  • Strong computer skills.
  • Proficiency in Windows and Microsoft Office.

• Communications
  • Greets and assists visitors to the department.
  • Answers all incoming telephone calls and provides accurate information as needed.
  • Attends assigned meetings and contributes positively to serve as communication ambassadors for the organization.
• Teamwork
  • Shares and initiates regular and professional communication with co‑workers.
  • Facilitates and participates in regular staff meetings.
  • Demonstrates a willingness to adjust activities to accommodate the needs of team members/internal customers.
  • Resolves conflicts independently, as appropriate.
  • Accepts responsibility for actions and acts positively upon feedback from others.

The incumbent may be asked to perform additional duties as assigned.

Medium to Heavy Physical Demand:
The job requires constant standing, frequently walking, and bending/stooping. Proficient communicative, auditory, and visual skills. Attention to detail and ability to write legibly. Ability to lift/push/pull 100 lbs. For any weight over 35 lbs., use Safe Handling Equipment.

• May require the use of safety equipment, such as HEPA mask, for infection prevention.
• On call responsibilities as directed:
  No On Call Responsibilities.
• Ability to travel between campus buildings, remote facilities, as needed:
  Yes.