Performance Improvement Coach

ABOUT US

We are welcoming a new era in healthcare where achieving good health is just the beginning. At UVA Community Health, we believe in caring for the whole person by getting to know – and making connections with – our patients. By combining the talent and expertise of our people, the breadth of capabilities across our system, and our commitment to helping our communities get better and stay healthy, we are improving the patient experience.

As a UVA Community Health team member, you will have a voice in patient care decisions, support the most advanced medical technologies and feel a strong sense of satisfaction from making a difference in people’s lives every day.

Classification: Exempt

The Performance Improvement Coach is responsible for leading performance improvement projects and coaching leaders and team members at all levels throughout UVA Community Health on the Lean Management System, including delivery of formal and informal instruction in quality tools, data analysis, and statistical process control. Facilitate improvement projects utilizing a wide range of Continuous Quality Improvement (CQI) tools including those from Lean, Six Sigma, Change Management and Project Management.

Works collaboratively with administrators, managers, and physicians to identify, coach, and support performance improvement projects that create ever increasing value for all key stakeholders. Project deliverables include improved performance in patient and team member safety, clinical quality, operational efficiency, patient and team member satisfaction, and financial outcomes. Responsible for delivering improvement support to a portfolio of health system customers that may include inpatient units, outpatient units, procedural departments, and ancillary support services.

Delivers project management services for select efforts as necessary

Uses effective chartering techniques to appropriately and efficiently scope projects and link them to the organization's overall strategic plan and key work processes.

Develop and update the ongoing management plan. Monitor and ensure that detailed project plans, reporting mechanisms, issue resolution processes, and communications are timely and meet quality and regulatory guidelines.

Provides effective leadership and coaching to ensure completion of performance improvement projects by selecting and utilizing appropriate CQI methodologies

Acts as a change agent, providing direction to leaders and team members and gaining their support

Demonstrate strong communication, analytical, and decision-making skills consistently to effectively lead teams and drive projects to completion.

Develops curriculum and delivers instruction for both classroom and just-in-time learning experiences on a wide range of process improvement topics for multiple learner populations

Ability to generate change through influence rather than authority, using a proven framework to direct and accelerate organizational transformation.

Serves as a liaison for hospital staff for quality related projects and programs.

Connects leaders and front-line staff to other organizational resources for purposes of enhancing improvement efforts

Partners with administrative and clinical leaders to establish and maintain the Lean Management System

Provide work groups, committees, and task forces with exceptional facilitation, educational, and communication skills, both written and verbal.

Collects, analyzes and/or displays quantitative and qualitative data for purposes of identifying and understanding opportunities for improvement as appropriate

Anal…