Case Manager LCSW

Job Description ABOUT US

We are ushering in a new era of healthcare where achieving good health is just the beginning. At UVA Community Health, part of the world-class UVA Health academic health system, we are committed to caring for the whole person by building meaningful connections with our patients in the local setting of UVA Health’s community hospitals, outpatient locations, and provider offices. By combining our team’s talent and expertise, the breadth of capabilities across the entire UVA Health system, and our dedication to community wellness, we are bringing expert care close to home.

As a member of the UVA Community Health team, individuals contribute to patient care decisions, support advanced medical technologies, and experience the satisfaction of making a difference in people’s lives every day.

Classification:
Nonexempt

Supervises Positions:

The Masters of Social Work/Licensed Clinical Social Work (MSW/LCSW) Case Manager serves as a leader of the complex discharge planning process and a valued member of the healthcare team. They collaborate with physicians and other members of the healthcare team to assess, plan, implement and evaluate proactive, complex, and safe discharge plans. Collaborates with RN Case Manager’s for guidance with medically complex cases.

Handles complex cases requiring advanced social work knowledge. The MSW/LCSW Case Manager is also responsible for facilitating coordination of care. Provides guidance and shares expertise with other case managers, leads, and conducts training sessions on new resources and programs. The MSW/LCSW Case Manager along with the other members of the healthcare team accepts responsibility, authority, and accountability for management of care This shall be in accordance with the current policies and procedures, mission, vision, and values of UVACH.

Serves as a resource for discharge planning and care coordination for psychosocially complex cases. Maintains current knowledge of available community resources and post-acute care options.

Graduate Degree required - Master's Degree in Social Work from school accredited by the Council on Social Work Education.

2 or more years of professional social work experience or 2 or more years of healthcare experience preferred. Case Management or related experience preferred.

Licensed Clinical Social Worker (LCSW) Certification required.

Weekend and holiday coverage.

Knowledge/Competence of Microsoft Office products and keyboarding.

• Communication:
  Communicates effectively with people of diverse backgrounds and all levels of authority.
• Provides communication and updates to patients and guests and ensures their needs are being met, when applicable.
• Responds quickly and properly to irregular and emergency situations.
• Ability to handle high-stress situations effectively
• Quality:
  Reviews processes, identifying and recommending opportunities for improvement.
• Monitors the quality of core Public Safety processes.
• Holds subordinates accountable for customer service standards and initiates remediation when needed.
• Maintains confidentiality in all matters related to patient care and visitor issues.
• Patient Service:
  Actively participates in identifying areas of opportunity to improve the experience for patients and guests.
• Provides cultural information to facilitate support for a treatment plan.
• Ensures that information pertaining to the patient's outpatient services, hospitalization, (i.e., advance directives, consents from treatment, diagnosis and prognosis, treatment plan, follow-up appointments and Health Care Education) are…