Chief Resident Services Officer; CRSO

Birmingham Green

Nursing Home and Assisted Living Facilities

Become an essential part of our commitment to exceptional care.

Birmingham Green strives to create a welcoming environment where our residents feel  approach centers on the whole person, prioritizing their overall well-being, not just their physical health. This holistic approach reflects our values of Stewardship, Inclusiveness, and Passion. Serving our senior residents is of the utmost importance. That's why we need your skills and dedication on our team.

Position Summary

The Chief Resident Services Officer (CRSO) provides strategic leadership as the senior executive responsible for all nursing and other designated patient care functions, as well as day-to-day operational services, within the organization.to ensure that the delivery of high-quality, cost-effective healthcare is consistent with the mission, vision, and values of Birmingham Green. Collaborates with the Facility Administrators to direct and facilitate effective, comprehensive, data-driven QAPI and Risk Management Programs that focus on systems of care, outcomes of care, and quality of life.

In accordance with government regulation, licensing, and accreditation requirements, they will participate in strategic planning and contribute to achieving institutional goals and objectives.

Essential Responsibilities.

1. Ensure that all aspects of nursing and operational services are delivered in accordance with established programs and policies. Provide direction, in direct supervision, and consultation of nursing staff. Develop a strategic plan (written goals, objectives), and activities for delivering Nursing home and Assisted living services. Handles the development and maintenance of nursing and clinical policy and procedure manuals

2

Oversee the coordination of ongoing quality assurance and performance improvement programs, ensuring that appropriate action plans are in place to address and correct any identified deficiencies.

3 . Serve as a resource to all organizational personnel regarding nursing and operational activities.

4. Oversee the creation of an environment that supports employee development and teamwork, enabling the delivery of compassionate resident care. Foster the creation of systems, processes, and care standards to support the delivery of resident care in a safe, fiscally sound, and service-excellent environment.

5

Oversee the coordination of social, spiritual and bereavement counseling services.

6. Oversee program planning, identifying new program areas, establishing policies and procedures related to service delivery, and evaluating organizational programs.

7 Foster an environment that supports growth and community through partnership and shared goals

8. Participate in developing corporate goals and objectives, contribute extensively to achieving them, and make positive contributions to interdepartmental quality initiatives and communications. Foster an environment of financial stability to achieve mission and strategy.

9 Ensure the highest degree of customer awareness is demonstrated by seeking out opportunities to identify, meet, and exceed the needs of internal and external customers, including all relevant stakeholders.

10

Monitors caseloads as needed to deliver principled care in a cost-effective manner that demonstrates an understanding of the set procedures

11. Provide strategic consultation and long-term planning recommendations to management and the Board of Directors on Nursing and operational matters, maintaining the Confidentiality of patient and organizational information.

12. Monitors the productivity of adequate staff and contractor utilization, making adjustments as needed. Oversees the staffing…