Behavioral Health Intensive Outpatient Program Coordinator

Behavioral Health Intensive Outpatient Program (BH IOP) Coordinator

Job Code: BH1501

FLSA Status:
Nonexempt

We are ushering in a new era of healthcare where achieving good health is just the beginning. At UVA Community Health (UVACH), we are committed to caring for the whole person by building meaningful connections with our patients. By combining the talent and expertise of our team, the breadth of capabilities across our system, and our dedication to community wellness, we are enhancing the patient experience.

As a member of the UVACH team, individuals contribute to patient care decisions, support advanced medical technologies, and experience the satisfaction of making a difference in people's lives every day.

* Classification:
Nonexempt

* Supervises Positions:
No

The Behavioral Health Intensive Outpatient Program (BH IOP) Coordinator is a multifaceted role requiring strong organizational and communication skills. This position supports efficient operations, quality patient care, protects highly sensitive information, supports a high-demand clinical environment, resolves problems, and escalates clinical/safety issues appropriately for BH IOP services. This role demands strong judgment, adaptability, and a patient-centered mindset, as this role supports diverse workflows andcross functioningteamswhile upholding UVA Community Health's(UVACH) high standards of excellence.

To ensure effective oversight and alignment, the BH IOP Coordinator reports to the IOP Clinical Supervisor.

Patient Access Duties
Performs patient registration, insurance verification, and demographic updateswitha high levelof accuracy. Coordinate and manageappointment scheduling. Communicate directly with patients and families,providing clear guidance on processes, expectations, and next steps. Collaborate with clinical teams, providers, and fellow access staff toresolve complex scheduling or registration challenges. Supports workflows across clinical and administrative staff through cross-training and day-to-day operational coverage. Protects program revenue and compliance by auditing daily group rosters to ensure clinical documentation perfectly matches billed insurance hours.
Reception Duties
Performs clerical and front-desk responsibilities to support the efficient operation of the patient care area. Greets and assists visitors, answers incoming calls, and provides accurate information. Additional duties may be assigned as needed.
Operational Coordination
Monitors daily operations to maintain efficient workflows, timely service delivery, and high-quality patient care to include supply chain coordination and equipment management. Maintains a safe and sterile clinical environment by conducting daily room walkthroughs and managing critical medical equipment, including the daily maintenance, tracking, and recalibration logistics for breathalyzers.
Administrative Support
Provides support to leadership and clinical team members by drafting communications, maintaining files, managing inventory, and ensuring smooth administrative processes. Obtain and verify insurance information using secure tools, and communicate billing costs and coverage information to patients and clinical staff. Manages the front-desk logistics, patient scheduling, and initial onboarding paperwork.
Compliance and Quality Assurance
Ensures adherence to regulatory standards (e.g., HIPAA, DBHDS, Joint Commission), participates in quality improvement initiatives, and maintains required licenses and certifications. Maintains competency in accordance with departmental policies, procedures, protocols, and mandatory education requirements. Exercises sound judgment when handling sensitive information, determining appropriate…