Support Engineer

Technical Skills

University degree in Information Technology/Computer Science or equivalent discipline, with experience as a senior role in managing and administering Windows and Linux platforms.

Professional certification from Microsoft or REDHAT is a plus.

5 to 10 years experience in building and supporting Windows platform running on both bare metal and Hypervisor virtual machines for larger Enterprise.

As a Systems Engineer in the Windows and RHEL Services Squad, you will:

• You will work with the Product Owner and Squad members to design, develop, test, configure, build and maintain Windows and Linux platforms in line with agreed requirements.
• You will work with your team to implement and operate your solutions.
• You will deploy infrastructure and software according to our change management processes.
• You will provide L2 operational support for Windows/Linux platforms and infrastructure components.
• You will collaborate with our internal and external customers following Dev Ops/Agile principles and best practices.
• You will follow-up and document our services (systems/applications/procedures) as they evolve.
• You will interact and collaborate with other internal teams to ensure excellent customer satisfaction.
• You will develop and maintain technical documentation and prepare and give presentations to customers on systems.
• You will handle issues always focusing on continuous improvement: you will automate, educate and share knowledge transparently.

• Strong Windows Server and Active Directory administration.
• Strong Red Hat Enterprise Linux administration and OS deployment.
• Troubleshooting complex OS and performance issues.

• Understanding of enterprise storage protocols (NFS, SMB, iSCSI).
• File system management and tuning (NTFS, XFS, ext4).
• Experience with backup, monitoring, and hardware lifecycle processes.

• Experience with VMware vSphere and/or Microsoft Hyper‑V.

• Solid understanding of TCP/IP, routing, DNS, and load balancing.

• Understanding of ITIL and operational change management principles.

• Automation & Scripting.
• Skills in Ansible and Python.
• Knowledge of Power Shell is an asset.
• Familiarity with YAML/JSON and Git version control.

• High adaptability and comfort working in a changing environment.
• Strong ownership and accountability for delivering outcomes.
• Clear and effective communication skills.
• Ability to work in an Agile, collaborative squad model.
• Occasional weekend work may be required.
• Participation in an on‑call rotation if needed.

Automation / Ansible / Python - 1 Years Junior (1-3)

Customer Support Experience - 4 Years Professional (4-5)

Linux admin - 4 Years Professional (4-5)

Network fundamentals - 4 Years Professional (4-5)

Server Virtualization - 4 Years Professional (4-5)

Troubleshooting - 5 Years Professional (4-5)

Windows admin - 4 Years Professional (4-5)

Windows server - 2 Years Junior (1-3)