Support Engineer​/Systems Engineer

Job Title: Support Engineer / Systems Engineer (Windows & RHEL)
Location: Manassas, VA (United States)
Experience: 5 10 years
Work Model: Onsite/Hybrid
Certifications: Microsoft / Red Hat (Plus)

We are seeking a Systems Engineer to join the Windows & RHEL Services Squad. This role focuses on building, maintaining, and providing L2 operational support for enterprise Windows and Linux platforms across bare metal and virtualized environments.

• Design, build, configure, test, and maintain Windows and Linux platforms based on agreed requirements.

• Implement and operate solutions in a Dev Ops/Agile squad model.

• Deploy infrastructure and software following change management processes.

• Provide L2 support for Windows/Linux platforms and related infrastructure components.

• Troubleshoot complex OS and performance issues and drive continuous improvement through automation and knowledge sharing.

• Collaborate with internal/external customers and cross-functional teams to ensure customer satisfaction.

• Create and maintain technical documentation; prepare and deliver customer presentations as needed.

• Participate in on-call rotation and occasional weekend support when required.

• Strong Windows Server and Active Directory administration

• Strong Red Hat Enterprise Linux (RHEL) administration and OS deployment

• Advanced troubleshooting for OS/performance issues

• Knowledge of enterprise storage protocols:
  NFS, SMB, iSCSI

• File system administration and tuning:
  NTFS, XFS, ext4

• Experience with backup, monitoring, and hardware lifecycle processes

• Hands-on experience with VMware vSphere and/or Microsoft Hyper-V

• Solid fundamentals in TCP/IP, routing, DNS, load balancing

• Understanding of ITIL and operational change management principles

• Automation/Scripting:
  Ansible, Python

• Power Shell

• Familiarity with YAML/JSON and Git version control

• Adaptable and comfortable in a changing environment

• Strong ownership and accountability

• Clear communication and collaboration skills

• Ability to work effectively in an Agile squad model

• Windows Administration: 4+ years

• Linux Administration: 4+ years

• Troubleshooting: 5+ years

• Customer Support (L2): 4+ years

• Network Fundamentals: 4+ years

• Server Virtualization: 4+ years

• Automation (Ansible/Python): 1+ year (preferred)