Operations Director

Operations Director

Join Our Award-Winning Team and Help Shape the Future of Cloud Hosting!

As the Operations Director at Leaseweb USA, you will oversee nationwide operations across our U.S. data center footprint, supporting infrastructure, network operations, customer support, logistics, service delivery, and advanced services teams. This leadership role translates company strategy into operational execution while ensuring reliability, scalability, efficiency, and strong customer satisfaction.

• Lead nationwide operations across Leaseweb USA’s data center footprint.
• Manage and develop Data Center Operations, Network Operations, Customer Support, Logistics & Service Delivery, and Advanced Services teams.
• Translate company strategy into clear operational objectives and execution plans.
• Ensure high availability and performance of infrastructure supporting internal and external customers.
• Drive continuous improvement across operational processes, scalability, and service quality.
• Monitor and improve customer satisfaction metrics, including Net Promoter Score (NPS).
• Partner with global stakeholders to align U.S. operational priorities with company-wide initiatives.
• Manage supplier relationships, vendor contracts, and service delivery expectations.
• Support hiring, coaching, performance management, and employee engagement across operations teams.
• Lead coordination and response for major infrastructure or service-impacting incidents.
• Support budgeting, forecasting, and resource planning for the Operations organization.
• Collaborate across departments to ensure operational readiness for new products, services, and growth initiatives.

• 10+ years of experience in operations leadership within data center, hosting, infrastructure, or technology environments.
• Proven experience leading distributed technical teams across multiple locations.
• Strong understanding of data center infrastructure, network operations, customer support environments, and service delivery models.
• Demonstrated ability to translate strategy into measurable operational execution.
• Experience managing vendors, suppliers, and operational service contracts.
• Strong analytical, strategic planning, and decision-making skills.
• Excellent communication and stakeholder management skills across technical and business teams.
• Bachelor’s degree in business administration, Operations Management, or related field (MBA preferred).

• A strategic leader who can balance long-term vision with hands‑on execution.
• A collaborative partner who works effectively across departments and global teams.
• A people-focused manager who develops strong, accountable teams.
• Comfortable operating in a fast-paced, international, and technical environment.
• Motivated by improving customer experience and operational excellence.

• Competitive salary + annual bonus.
• Monthly team building events.
• Opportunities for career development.
• Free Medical, Dental, Vision, Short-Term Disability, Long-Term Disability, and Life Insurance.
• Generous time‑off policy.
• Flexible Spending Account for Dependent Care and Medical expenses.
• 100% match on 401(k) contributions.
• A great working environment in a dynamic, international, fast‑growing company.

Leaseweb is one of the world's leading hosting brands, delivering private cloud, dedicated servers, colocation, CDN, and cybersecurity services.