System Administrator

A high-quality individual is being sought to join our outstanding F1 Cloud Solutions team. F1 is a successful, unique, leading-edge, and highly regarded Technology Solutions Provider/Managed Solutions Provider. F1 implements advanced, smart, and scalable solutions for our valued client base. We hold ourselves and every member of our team to exceptionally high standards of professionalism, accountability, and execution, and we are seeking individuals who take pride in delivering excellence in everything they do.

We are seeking a solutions-minded, customer‑focused Systems Administrator (Tier
2) to deliver advanced technical support and contribute to the ongoing growth, stability, security, and evolution of our client IT environments. This role serves as an escalation point from Tier 1, resolves complex issues across cloud, server, and network systems, and participates in planned project work. The ideal candidate should be curious, motivated, growth-oriented, outcome driven and articulate to succeed and grow with F1.

The ideal candidate is technically strong, process‑driven, communicative, motivated and seeking a long‑term career opportunity. Submission of a Cover Letter detailing your choice of applying to F1 is preferred.

• Serve as escalation support for complex issues escalated from Tier 1, resolving incidents independently where possible and escalating to Tier 3 when appropriate.
• Diagnose and remediate issues across Microsoft 365, Windows Server, Active Directory, Entra , Intune, and endpoint platforms.
• Troubleshoot identity, authentication, device management, email, collaboration, and connectivity issues in hybrid and cloud‑first environments.
• Support network‑related issues including WAN/LAN connectivity, firewalls, switching, wireless, and secure remote access.
• Maintain clear, complete documentation of work performed in PSA/RMM systems in accordance with F1 standards.

• Administer and support Windows Server environments, including patching, updates, role configuration, and routine maintenance.
• Support Microsoft 365 workloads including Exchange Online, Teams, SharePoint, and security/compliance features.
• Assist with virtualization and cloud infrastructure, including Azure infrastructure, virtual machines, and Azure Virtual Desktop where applicable.
• Support backup, disaster recovery, and business continuity solutions; assist in testing and validation procedures.

• Participate in scoped project work such as new client onboarding, tenant reconfiguration, security tool deployment, migrations, and hardware refreshes.
• Assist with standardization, documentation cleanup, and process improvements that reduce recurring incidents and improve service delivery.
• Provide technical input and execution support for compliance‑adjacent work (e.g., security baselines, logging, tenant hardening), under guidance from senior staff.

• Communicate clearly with clients regarding issue status, resolution steps, and next actions in a professional, customer‑centric manner.
• Work collaboratively with dispatch, Tier 1 technicians, Administrators, and leadership to ensure efficient resolution and knowledge transfer.
• Demonstrate business awareness and an interest in understanding how technology supports client goals.

• Curiosity about IT and related technologies; interest in bringing new ideas to fruition.
• Self‑motivated with the ability to work in a fast‑paced environment.
• Desire to be part of a solid and supportive team culture.
• Diagnostic skills around technical issues.
• Technical awareness: ability to match resources to technical issues appropriately.
• Experience in Microsoft 365 platform for managing Entra , Intune Managed Devices, SharePoint, Teams, etc.
• Interpersonal skills including strong telephony skills, communication skills, active listening and customer‑care.
• Ability to multi‑task and adapt to changes quickly.
• Ability to problem solve and break down complex issues into smaller parts.
• Service awareness of all organization’s key IT services for which support is being provided.
• Understanding of support…