Data Center Manager; Night Shift

Job :  | Amazon Data Services, Inc.
Manage a team that maintains cloud infrastructure for global data center operations. AWS is looking for technology managers with experience in people management, strong technical understanding, and the drive and vision to elevate AWS Data Center Operations. The successful candidate will have experience creating strategies, mentoring people at all levels, sponsoring projects, and proposing technical solutions. This position involves leading teams in hardware and network diagnostics followed by physical repair and includes participation in an on-call rotation.

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. We support all AWS data centers and all servers, storage, networking, power, and cooling equipment to give our customers continual access to the innovation they rely on. We work on challenging problems with thousands of variables impacting the supply chain and we’re looking for talented people who want to help.

You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles to deliver the highest standards for safety and security while providing limitless capacity at the lowest possible cost. The culture is inclusive, welcoming bold ideas and empowering you to own them to completion.

• Operationally responsible for a data center and prioritize and assign trouble tickets to technicians and operators
• Manage performance of a diverse team of data center operation professionals across locations
• Develop career paths for employees and update internal tools
• Recruit and train data technicians to ensure appropriate staffing levels
• Ensure effective day-to-day operations including queue management, 24/7 shift arrangement, and hardware logistics
• Serve as subject matter expert across all aspects of data center operations or fast learn them
• Measure and meet all operational KPIs and metrics
• Inspire and guide process improvement, technology innovation, and automation
• Manage large‑scale events (outages) and act as call leader
• Improve workflows and throughput for data center operations
• Recommend, document, and oversee policies and procedures to meet industry best practices and required SLAs
• Maintain the on‑call schedule and coordinate absences and vacations
• Passion for quality and quantity of services and continuous improvement of customer experience

• Ability to travel to or commute between data center locations as needed
• Willingness to temporarily work at alternative sites during training periods or until assigned facility is operational
• Travel frequency will vary based on business needs and operational status of assigned facility
• Must be able to travel over 50 miles or commute under 50 miles to active data center sites as required

• 4+ years of Information Technology (IT) experience, or Bachelor’s degree in computer science, engineering, mathematics, or equivalent
• 2+ years of people‑management experience
• 2+ years of operations and on‑call support for data center or mission‑critical facilities

• 2+ years of computer hardware experience, including troubleshooting and repairing
• Experience in technical writing in a relevant field
• Certification in an applicable field such as A+, Net+, Sec+, CCNA, LPIC, Linux+, AWS, or similar
• Experience with system‑management tools and client/server environments

Amazon is an equal‑opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers.

Base salary range: 78,400.00 –  USD annually (USA, VA, Manassas). The Amazon package includes sign‑on payments and restricted stock units (RSUs). Final compensation is determined based on experience, qualifications, and location.

Benefits include health insurance (medical, dental, vision, prescription, basic life & AD&D, elective supplemental life plans; EAP and mental health support; medical advice line; flexible spending accounts; adoption and surrogacy reimbursement), 401(k) matching, paid time off, and parental leave.

Learn more about our benefits at (Use the "Apply for this Job" box below)..