Verification & Abuse Officer

Verification &Abuse Officer
Join Our Award-Winning Team and Help Shape the Future of Cloud Hosting!
Location:
Manassas, VA , Type:
Full-Time , Hybrid Work Model

If you enjoy solving complex problems, spotting patterns others miss, and acting as the first line of defense against online abuse and fraud, this role puts you at the center of it all.

We offer the best of both worlds, a flexible hybrid model between home and office! Together, we’ve built a supportive, family, like atmosphere where everyone feels at home away from home.

Here’s what you can expect:

• Competitive salary + annual bonus based on company KPI’s
• Monthly team building events to keep the energy high and collaboration strong
• The opportunity to develop yourself and grow your career
• Free Medical, Dental, Vision, Short-Term Disability, Long-Term Disability, and Life Insurance
• Generous time-off policy to support work-life balance
• Flexible Spending Account for Dependent Care and Medical expenses
• 100% match on 401k contributions
• A great working environment in a dynamic, international, and fast-growing company

The Compliance team plays a critical role in protecting the Leaseweb brand, customers, and global network. Working at the intersection of Trust & Safety, risk management, and customer verification, the team helps ensure Leaseweb maintains a secure, compliant, and trusted environment for customers around the world.

In this role, you will help identify and mitigate risks associated with Leaseweb's services by reviewing and responding to abuse reports, supporting customer verification processes (Know Your Customer/KYC), and assisting with compliance-related investigations and activities. You will serve as an important safeguard for the business, helping to protect both our infrastructure and reputation.

This position is based at our headquarters in Manassas, Virginia and reports to the Finance Director. You will work closely with Leaseweb's Global Compliance team, collaborating with colleagues across multiple countries to support compliance, Trust & Safety, and risk management initiatives.

• Review and verify new customer orders and account information as part of Leaseweb's Know Your Customer (KYC) and risk management processes.
• Investigate, manage, and resolve abuse reports related to online activity, including spam, phishing, malware, copyright violations, network attacks, and other forms of prohibited or illegal content.
• Respond to and coordinate requests from law enforcement agencies, regulatory bodies, and legal representatives, including subpoenas, preservation requests, and other legal inquiries. Work closely with internal stakeholders and external legal counsel to ensure timely and compliant responses.
• Review and process network enforcement actions, including IP blacklisting and null routing, to protect Leaseweb's infrastructure and customers.
• Partner with customers to address abuse, compliance, and security concerns while promoting adherence to Leaseweb policies and industry best practices.
• Maintain relationships with industry organizations, security groups, and other partners focused on combating online abuse, fraud, and cybersecurity threats.
• Assist with legal and contractual reviews, ensuring compliance requirements are properly documented and addressed during customer onboarding and ongoing business relationships.
• Support compliance certification efforts and audits by gathering documentation, coordinating evidence requests, and working with internal teams to meet regulatory and industry requirements.
• Identify opportunities to improve compliance, Trust & Safety, and operational processes through automation, documentation, and workflow enhancements.
• Participate in cross-functional projects and initiatives, including developing procedures, delivering training, presenting compliance-related topics, and contributing subject matter expertise across the organization.

You are a detail-oriented, communicative professional who understands the sensitivity and responsibility that comes with handling compliance, security, and legal-related information. You are comfortable working across multiple internal teams…