Director, Business Solutions

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W.R. Berkley Corporation is comprised of 60+ businesses alongside Berkley Technology Services (BTS) and other shared services groups.

Here at Berkley Technology Services, the core of our success is our people. Our teams bring their own unique perspective and experiences which enables us to translate the needs of our business to deliver adaptable, secure solutions while providing an unmatched user-focused experience.

Our tagline “Thoughtful Minds | Empowering Possibilities” was crafted with our own teams in mind. At BTS, our teams thrive in Berkley’s decentralized model – leveraging the power of being part of a long standing, heritage brand with extensive expertise while innovation and being entrepreneurial is encouraged.

Internally, we operate as a relatively flat organization valuing communication and feedback. We pride ourselves in an open‑door policy where no one is treated differently based on title, fostering a culture of trust, transparency, and engagement.

Mission (what we stand for):
We Believe in the value of every voice, Translate needs into capabilities, & Secure the future of Berkley.

Vision (where we’re going):
Be the foundation of Berkley through adaptable solutions, resilient environments, and an unmatched experience.

Come join us as we push forward into the future of industry leading technological solutions.

The Director, Business Solutions serves as the strategic business technology partner for Divisional IT, responsible for translating business strategy, operating model needs, and process opportunities into technology solutions. This leader acts as the partner to operating unit stakeholders and divisional delivery teams to identify solutions and ensure technology investments deliver measurable business value.

The role owns business solution definition, process design, capability adoption, AI‑first business analysis, and end‑to‑end solution shaping across the supported operating units. Working closely with the Division CIO and Solutions Delivery leadership, the Director ensures business priorities are clearly defined, evaluated, and translated into executable technology roadmaps.

• Serve as the primary technology partner to operating unit executives and business leaders.
• Develop a deep understanding of business strategies, operational goals, competitive differentiators, and market needs.
• Identify opportunities to improve business performance through process redesign, automation, analytics, data, AI, and technology enablement.
• Help business leaders prioritize technology investments based on value, risk, and strategic alignment.
• Represent divisional business priorities across enterprise technology initiatives and governance forums.

• Lead AI‑first business analysis and process design activities.
• Translate business objectives into clearly defined capabilities, requirements, and solution options.
• Facilitate workshops with business stakeholders, subject matter experts, architects, and delivery teams.
• Evaluate solutions against business workflows, customer experience, compliance requirements, and operational needs.
• Work with the business to define future‑state business processes and operating models enabled by technology.

• Own solution intent from problem definition through adoption and realization of business value.
• Partner with architects and engineering teams to evaluate enterprise, divisional, and commercial solution options.
• Ensure proposed solutions balance business differentiation, scalability, cost, security, and maintainability.
• Guide modernization, legacy retirement, and process rationalization efforts.

• Partner with Solutions Delivery leadership to establish intake, prioritization, and demand management practices.
• Define business cases and value hypotheses for proposed initiatives.
• Evaluate competing demands and recommend investment priorities.
• Ensure business requirements are sufficiently defined before entering delivery pipelines.

• Identify opportunities to leverage…