Data Center Technician, DCC Communities; AWS

Job :  | Amazon Data Services, Inc.

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on.

We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help. You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers.

And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.

Amazon Web Services (AWS) is seeking Data Center Technicians to support our customers in multiple locations. This position requires the successful candidate report to a site location.

Amazon Web Services (AWS) is a fast‑paced technology company and a leader in the world of data centers. The position will help ensure overall availability and reliability to meet or exceed defined service levels of data center operations. This position may involve participation in a primary responder rotation, which includes monitoring the data center infrastructure, coordinating response to operational incidents, and partnering with other teams to rapidly resolve issues that impact service availability.

Primary responder responsibilities may require evening, weekend, holiday, and/or night work to ensure our global data centers are operating at the highest levels of reliability for our customers.

All candidates should be willing to work both independently and with a team. Work prioritization, organizational skills, effective communication, and the ability to react quickly are critical to success. In addition to hardware and network repair, candidates will install equipment, create documentation, innovate solutions, and fix problems within the data center space. This team works in an environment that operates 24/7.

Traveling within and outside of regional work area is required. You will be responsible for having a reliable personal vehicle and valid driver's license to travel within the regional work area, as company transportation will not be provided.

• Perform server rack installations, hardware break‑fix on various components, troubleshoot network issues, and respond to operational incidents that impact service availability, escalating to senior technicians and management as needed.
• Serve as a primary contact point for both internal and external stakeholders, including engineers, software developers, vendors, and contractors.
• Perform on‑call duties and participate in scheduled maintenance and change management activities.
• Contribute to documentation and process improvement initiatives based on analysis of operational issues.
• Help train and onboard new team members.

• Take ownership of technical issues brought by the customer base, engaging other teams when needed to drive resolution.
• Solve problems at their root and step back to understand the broader context.
• Maintain service level agreements through the implementation of proactive issue detection and reporting.

• Regularly lift and/or move up to 40 pounds; participate in group lifts for 41+ pounds.
• Work in an environment that operates 24/7, including primary responder rotation and after‑hours support as needed.
• Operate in cramped, elevated, and noisy environments.
• Bend, lift, stretch, reach, stand, and walk for up to 8+ hours a day.
• Ascend and descend ladders, stairs, and gangways safely and without limitation.

NOTE:

Amazon is not able to provide sponsorship now or in the future for these positions. Eligible candidates must have work authorization without employer intervention to be considered.

NOTE:

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