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IT Queue Manager II — SLA & Ticket Flow Lead
Job in
Manassas, Prince William County, Virginia, 22110, USA
Listed on 2026-07-23
Listing for:
AMERICAN SYSTEMS
Full Time
position Listed on 2026-07-23
Job specializations:
-
IT/Tech
IT Support, Systems Administrator, IT Project Manager
Job Description & How to Apply Below
AMERICAN SYSTEMS is hiring for an IT Queue Manager Level II to support the daily flow of incoming customer requests, prioritize and route tickets, and serve as a senior point of contact for status updates and escalations. The role emphasizes SLA-driven delivery in a fast-paced environment.
Qualified candidates will have 5–8 years in IT support or queue management, active Secret clearance (Top Secret with SCI eligibility preferred), and a CS/IT-related degree, plus experience with Helix,
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