Helpdesk, IT​/Tech

Responsibilities for this Position

Location:

USA VA Manassas

Full Part/Time:
Full time

Job Req: RQ225101

Type of

Requisition :

Regular

Clearance Level Must Currently Possess:

Top Secret

Clearance Level Must Be Able to Obtain:

Top Secret

Public Trust/Other

Required:

None

Job Family:

SCA

Job Qualifications:

Skills:

Customer Service, Microsoft Windows, Teamwork

Certifications:

None

Experience:

5 + years of related experience

US Citizenship

Required:

Yes

Job Description:

Helpdesk

At GDIT, people are our differentiators. As a Help Desk Technician, you will help ensure today is safe and tomorrow is smarter. Our work depends on a Help Desk Technician joining our team to bring professionalism and initiative to a fast-paced environment that offers extensive options for training, certification, and career advancement. When we succeed, you succeed and together our best becomes better.

HOW A HELP DESK TECHNICIAN WILL MAKE AN IMPACT:

Help GDIT to build, maintain, staff, and grow a new helpdesk supporting the Department of State at our Sterling and Manassas office.

* Providing a high level of technical support and service to our remote customers.

* Help create, write, and provide input for all process, procedures, and other requirements to stand up the helpdesk.

* Demonstrating attention to detail, problem solving, and desire to provide great customer experience.

* Delivering excellent customer service via phone, chat, email, and tickets.

* Support our new chatbot, AI driven analytics, and VDI in a Dev/Sec/Ops environment

* Troubleshooting and resolving issues within our constant evolving tool set to recommend corrective actions or procedural changes.

* Supporting Active Directory accounts, GPO's and other items

* Documenting and tracking customer incidents and requests via ticketing management system.

* Following resolution process and efficiently escalating tickets to appropriate teams when applicable.

* Serving as subject matter expert to answer questions about software and related issues.

* Support zero trust

WHAT YOU'LL NEED TO SUCCEED:

* Required Experience:

Associate degree in IT-related discipline and or a minimum of 1 years of related experience.

* Required Technical

Skills:

Technical support, networking, application support, problem solving with a familiarity with AI chatbots.

* Required

Certifications:

CompTIA Security+ required within 6 months of start date

* Security Clearance Level: Active Top Secret

* Required

Skills and Abilities:

Excellent verbal and written communication, collaborative and adaptable.

* Location:

On Customer Site in Sterling and Manassas Virginia

GDIT IS YOUR PLACE

At GDIT, the mission is our purpose, and our people are at the center of everything we do.

* Growth: AI-powered career tool that identifies career steps and learning opportunities

* Support:
An internal mobility team focused on helping you achieve your career goals

* Rewards:
Comprehensive benefits and wellness packages, 401K with company match, and competitive pay and paid time off

* Community:
Award-winning culture of innovation and a military-friendly workplace

OWN YOUR OPPORTUNITY

Explore a career in cyber at GDIT and you'll find endless opportunities to grow alongside colleagues who share your focus on defending and protecting what matters.

The likely salary range for this position is 69,264.

-  This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

The likely hourly rate for this position is between $70,550.00 - $95,450.00. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

Scheduled Weekly

Hours:

40

Travel Required:

None

Telecommuting Options:

Onsite

Work Location:

USA VA Manassas

Additional Work Locations:

Total Rewards at GDIT:

Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave.

To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.

Our Identify Verification Process:

As part of the hiring process, we will ask you to complete an identity verification process…