Car Wash Site Manager

Join Our Team as a Site Manager at EDGE Express Car Wash!

Are you a hands-on leader who thrives on driving membership growth, developing talent, and delivering exceptional customer experiences? We’re seeking a Site Manager to own all aspects of our express car wash operations—from building a membership pipeline to coaching your team to close—while maintaining operational excellence across your site.

Your #1 Mission: Turn first-time washers into loyal members. You’ll achieve this by:

• Leading daily membership sales strategies (target: 10%+ conversion)
• Training your team to master consultative selling
• Analyzing sales data to spot trends and adjust tactics

This is for an upcoming location with a projected start date of March 18, 2026. Start date is subject to change based on construction.

Position Overview:

As Site Manager, you’ll be the CEO of your location
, responsible for:

• Leading a high-performing team (hiring, training, and inspiring 15+ employees)
• Driving membership sales and optimizing operational efficiency
• Ensuring flawless execution of daily operations, maintenance, and customer service
• Owning your site’s P&L with support from corporate leadership

Here's what we offer:

• Flexible Scheduling: Tailor your schedule to fit your life and site needs. Must have open availability.
• Work Environment: Fun, team-oriented atmosphere where your contributions are valued
• Perks and Freebies: Enjoy free car washes and free mental health and financial services and access to low-cost telehealth (less than $3 per paycheck) for all team members.
• Health benefits: Access to dental, vision, disability, accident, and life insurance, and more when working 20+ hours per week.
• Medical Benefits: Access to medical insurance for full-time team members.
• Pet Insurance and Discounts: Coverage and discounts for your pets for as low as $11.75 per month.
• Retirement Savings: 401(k) with company match.
• Paid Time Off: Start with two weeks of paid time off including vacation days and sick leave
• Career Growth: Opportunities for advancement and hands-on training
• 24/7 Support: Direct access to owners for continuous guidance

Key Responsibilities:

• Lead Your Team (30%)
  • Recruit, train, and schedule a team of 15+ employees
  • Foster a culture of accountability and excellence through coaching and recognition
  • Conduct performance reviews and develop talent pipelines
• Drive Revenue Growth (30%)
  • Provide exceptional customer service, ensuring an outstanding customer experience
  • Achieve monthly membership sales targets (10%+ conversion rate)
  • Analyze sales reports to identify trends and adjust strategies
  • Train staff on consultative selling techniques for memberships/add-ons
• Oversee Operations (30%)
  • Ensure 100% compliance with safety, maintenance, and cleanliness standards
  • Supervise daily operations, including facility opening, closing, and maintenance
  • Manage inventory, equipment repairs, and third-party vendor relationships
  • Perform routine equipment maintenance and troubleshoot operational issues
  • Resolve customer escalations and damage claims promptly
  • Control labor costs and minimize waste
  • Manage budgets and optimize expenses to achieve financial goals
  • Continuously evaluate and enhance operational and financial performance
  • Complete weekly cash reconciliations and audits

Who You Are:

• A proven leader with 3+ years of management experience in crew management, customer service, or restaurant/hospitality (required)
• Sales-driven – You live by metrics and know how to coach a team to crush membership goals
• Operationally sharp – You spot inefficiencies others miss and fix them fast
• Customer-focused – You turn complaints into loyalty
• Hands-on – You’ll step into the tunnel or pay station to lead by example

Must-Have

Experience:

• 3+ years crew management (required)
• 3+ years customer service (required)
• 3+ years restaurant or similar operations (required)

Physical Demands:

• Working outdoors, including the summer heat and the winter cold.
• Standing for long periods at one time. There are no chairs on the lot.
• Quickly assisting customers by jogging/running.
• Lifting, pushing or pulling 40lbs or more.

About EDGE Express Car Wash:

EDGE Express Car Wash is committed to delivering high standards of service and customer experience across our expanding locations. We are an equal opportunity employer, fostering a diverse and inclusive workplace.

Job Type: Full-time, 45 hours a week average; 40 hours front-of-house and 5 hours administrative. This is not a desk job.

Schedule: Full availability, typically Tuesday - Saturday

Education: High school diploma or equivalent (Required)