Supervisor, Field Services

Energize your future by joining our team at Northern Virginia Electric Cooperative (NOVEC)! NOVEC's mission is to create value for its members, employees and communities by providing safe, reliable electricity and quality products at competitive prices.

NOVEC is a locally owned electric distribution system headquartered in Manassas, VA. NOVEC provides reliable electric service to more than 180,000 homes and businesses in Clarke, Fairfax, Fauquier, Loudoun, Prince William and Stafford counties, the City of Manassas Park, and the Town of Clifton. NOVEC's service reliability is the best in the region with a 99.99% average system reliability.

As a leader on the high-tech frontier, NOVEC is using proven, cost-effective technology to improve productivity and reliability, reduce expenses, and increase cybersecurity – a national priority. Today’s technology includes what the industry calls "smart grid", as well as fiber optics, and mobile workforce.

Plans, directs, schedules and coordinates the field service activities and oversees the front desk activities at district office locations, to ensure the highest level of customer service in accordance with regulatory standards and NOVEC policies and procedures.

We are hiring one supervisor for our Manassas, VA office and one supervisor for our Aldie, VA service center.

Other related duties may be assigned. An individual must be able to perform each essential duty satisfactorily and effectively. Reasonable accommodation may be available to enable individuals with disabilities to perform essential functions.

• Supervises and coordinates the work activities of Field Services to ensure the department attains its goals and objectives.
• Establishes and maintains systems and controls which verify the integrity of all systems, processes, and data, and enhance the Company’s value.
• Optimizes the production capacity of Field Services staff to improve work efficiency and staff skill base within the department.
• Provides leadership within the department to ensure required human resource administration-staffing, training, coaching, development, work assignments, performance management, goals and objectives, and compliance with company policies and procedures.
• Plans, directs, schedules, and coordinates field service activities to ensure accurate service order processing, monthly meter readings, collection of delinquent accounts, and location of underground distribution facilities.
• Researches and responds to customer inquiries, complaints, and questions to assist in resolving issues related to customer accounts.
• Assists with reviewing existing and developing new policies and procedures to improve the effectiveness of department and NOVEC programs necessary to meet strategic objectives and customer expectations.
• Establishes standards for work performance and cost reduction activities under his/her direct supervision and evaluates results.
• Performs position responsibilities in accordance with NOVEC policies and procedures and VOSHA safety regulations.

• High school diploma or G.E.D. is required.
• Associate Degree in Business is preferred.
• Three to five years of related experience is required.
• Experience in supervising field production activities with knowledge and experience in meter reading, field collections, and utility cable locating is strongly preferred.
• Proven results in supervision and leadership including human resources administration, work planning, budgeting, and project management is preferred.

• Knowledge of locations and structure of meter reading routes.
• Knowledge of safety rules and union work contract with NOVEC.
• Knowledge of "Miss Utility" laws of Virginia. Ability to create workable and functional policies and procedures to operate within the guidelines set by the Virginia State Corporation Commission.
• Ability to prioritize and assign work fairly and equitably to promote teamwork throughout the department.
• Skills in using specialized equipment such as Meter Reading G-5, Mobile Collector, Locator, and Volt meter.
• Ability to train employees in the use of specialized equipment.
• Ability to handle, negotiate and resolve issues involving customers with delinquent accounts.
• Ability to meet multiple and conflicting deadlines.
• Ability to create work schedules.

Competitive salary and Incentive plan

Premier health benefits, including an onsite wellness center.

Survivor and Disability benefits

401(k) retirement plan with a 4% base salary match and an additional match of your contribution at a rate of 50% up to the first 12%

Life insurance

Vacation, Sick and Holiday Leave

Educational Assistance

Annual Company Events

If you're ready to take the next step towards advancing your career, apply today! NOVEC is an equal opportunity employer and participates in E-Verify. We do not provide sponsorship for this position.