Resident Services Manager - Manassas, VA

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Admin Support Manassas, VA, US

5 days ago Requisition

MSC is a leading property management firm with conventional apartment and townhome communities throughout Virginia, and one of The Caton Companies.

We are seeking a Resident Services Manager for our Westgate Apartments and Townhomes property in Manassas, Virginia.

The work of The Caton Companies matters to our communities and to society. At MSC, we take our jobs seriously and work hard, but we also like to have fun in the process.

The perfect Resident Services Manager is a top‐notch, super hardworking individual who loves to go above and beyond to make an impact for our highly valued residents, staff, and the Company. You must be organized and enjoy working with awesome people. Our residents rock, and we want to make sure their experience at Westgate is a great one!

We are growing, and we'd love to take you along for the ride. When we grow, you grow…we’ll do our best to make sure of that.

The Resident Services Manager is responsible for handling all current resident processes or concerns, including all related administrative work involved in the coordination of Resident Services.

• Reviews delinquency accounts and facilitates the collection process, including the service of late, eviction, and small balance notices.
• Coordinate with the attorney’s office for filing all judgments, writs, and notices of satisfaction. Appear in court as a witness on the property's behalf as required.
• Maintain delinquency and bad debt tracking systems.
• Responsible for completing and monitoring all aspects of the property's Rent Relief program.
• Perform all tasks related to delinquency collection and required legal tasks.
• Assist the Property Manager in preparing reports about property performance, data summaries, and trends (weekly delinquency report, variance and quarterly reports).
• Perform routine inspections of the property. Monitor the community’s appearance and oversee resident violations, ensuring repairs are completed. Complete monthly inspection reports.
• Address all resident issues promptly and professionally. Investigate and resolve complaints, enforce community rules.
• Update and maintain inventory of all office and leasing forms, equipment, and supplies.
• Process security deposit returns.
• Oversee pest control (preventative and other scheduling and billing).
• Directly oversee the front desk position and their assigned daily tasks. Responsible for covering the position when needed. The reception area must always be professional, orderly, neat, clean, and inviting.

This is a full‑time position; typical work hours and days are Monday – Friday 8:30 a.m. – 5:30 p.m. and some Saturdays.

Occasional need to utilize personal transportation to inspect apartment property and surrounding neighborhood, make trips to bank, and also visit corporate office.

High School Diploma or equivalent. Some marketing, sales, or customer service experience normally acquired through work experience.

The Caton Companies offer 401(k), excellent medical/dental coverage, Paid Time Off (PTO), holiday pay, as well as many other benefits.