Global Customer Management Program Lead – Regional Job Manassas area,Virginia USA,Management

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DSV - Global transport and logistics

In 1976, ten independent hauliers joined forces and founded DSV in Denmark. Since then, DSV has evolved to become the world's 3rd largest supplier of global solutions within transport and logistics. Today, we add value to our customers' entire supply chain by transporting, storing, packaging, re-packaging, processing and clearing all types of goods. We work every day from our many offices in more than 80 countries to ensure a steady supply of goods to production lines, outlets, stores and consumers all over the world.

Our reach is global yet our presence is local and close to our customers. Read more at

Location:

USA - VIRTUAL - US Virginia

Division:
Group

Job Posting

Title:

Regional Program Manager (Global Customer Management) - 111996

Time Type:
Full Time

We have two unique openings for Program Management for our Global Customer Management Team:

East Coast
- Strong preference for Washington DC area
West Coast - open to west region with close proximity to major airport
- Dallas TX would be prime location

Purpose of the role

This Global Customer Management (GCM) Program Manager will focus on a specific Region as assigned in the United States. This role provides critical support to the Global, Regional and Local Customer, Data Center, and Internal Operations Teams. The GCM Program Manager is also responsible for being the liaison/direct link to the client in shaping the strategic direction of the program driving operational standards and harmonization through effective project management and continuous improvement support.

Key responsibility

Strategic and Operational Tasks

Responsible for driving strategic scope (‘programs’) for the Global Customer Management (GCM) Team with a focus on process & tools development, standardization, reporting & compliance
Act as senior operational expert ensuring global standardization of processes/tools/systems, continuous improvement/innovation/best practice sharing and support new business implementations
Drive and facilitate the global strategic planning process (‘roadmap’) and associated supporting projects.
Track and ensure strategic initiatives are managed, delivered, and measured to meet customer goals
Drive performance across all sites globally in the account through continuous auditing, key metric monitoring and escalate any risks/issues
Communicate proactively across business units and organizational layers to gain feedback, buy-in and alignment
Challenge assumptions and use project/program management knowledge and expertise to keep leaders engaged
Lead the development of communication strategy and execution of strategic scope to promote company strategy and priorities
Supports change management programs linked to the strategic scope that supports customer strategy
Support operations to identify, design, and implement continuous improvement initiatives. Measure and report impact.

Customer and internal relationships

Collaborate with Global Customer Management (GCM) Center of Excellence (CoE) colleagues to align and involve key sub-program developments across Business Management, Safety, Security, Sustainability, Quality, CIP, Operations Excellence, Innovation, etc.
Build, maintain and manage relationships across all levels of the organization and act as the operational interface at global level to appropriate stakeholders on the customer side, understanding their demands
Will also collaborate with Country Managing Directors and site managers to support development activities. Will also align on strategy and serve as back-up support to senior GCM resources. Will also partner with other GCM resources, Regional and In-Country IT, Data Center, and Internal Operations Teams to engage, leverage, utilize, and inform.

P/L

Improves revenue and…