Critical Environment Technician - CTJ - Top Secret

Overview

Microsoft's Cloud Operations & Innovation (CO+I) is the engine that powers our cloud services. As a Microsoft Critical Environment Technician (CET) on the U.S. Government Airgap team, you will perform a key role in delivering the core infrastructure and foundational technologies for Microsoft's dedicated online services supporting the U.S. Government.

While our U.S. Government dedicated datacenter operations team has a sharp focus on serving our U.S. Government customers and helping them achieve federal missions, together, all of Microsoft's Cloud Operations & Innovation (CO+I) infrastructure is comprised of a large global portfolio of more than 200 datacenters in 32 countries and millions of servers. Our foundation is built upon and managed by a team of subject matter experts working to support services for more than 1 billion customers and 20 million businesses in over 90 countries worldwide.

Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

* Serve as an operations specialist in one major area of CE operations (e.g., electrical, mechanical, controls, generators) and works on advanced tasks independently.

* Inspect and supervise critical environment-related facility equipment (e.g., controls, heating, ventilation, and air conditioning [HVAC], mechanical systems), building, and grounds regularly for unsafe or abnormal conditions and escalate per applicable policies and standards.

* Utilize internal computerized maintenance management system (CMMS) to track all equipment assets and to complete work order requests for maintenance work.

* Safely and quickly respond to and lead onsite incident response teams for all abnormal conditions that impact operations, and coordinates with other critical facilities professionals to perform corrective repairs, without supervision.

* Enhance, develop new or follow preexisting emergency operating procedures (EOPs), methods of procedure (MOPs), and standard operating procedures (SOPs) in relation to CE operations and incidents.

* Perform various types of maintenance (e.g., planned, predictive, corrective) and repairs following methods of procedure (MOPs), and standard operating procedures (SOPs) for one or more types of equipment (e.g., electrical, mechanical, cooling systems), correct procedures.

* Have a hands-on understanding of how equipment works and how to troubleshoot equipment, systems, subsystems, and components independently within their trained discipline.

* Provides consultation to lower-level colleagues in troubleshooting systems and problems.

* Understands, follows, and ensures safety and security requirements (e.g., job hazard assessments [JHAs], environmental health and safety (EH&S), toolbox talks), and business processes and procedures to properly perform work in a safe, quality, and reliable within Microsoft requirements.

* Embody our culture and values

Ownership

* Maintains a clear understanding of the importance of the mission-critical data that resides in an AGC Data Center secure work area and thereby appreciate the need to always maintain a 100% available and secure operational environment.

* Maintains pride and a sense of accountability for the service quality, completeness, and resulting user experience, display accountability and ownership of the data center facilities.

* Learns the customer's mission and maintains a strong customer focus to understand the impact of their work when completing tickets and assigned tasks.

Security

* Understand, follow, and always ensure secure operations. This includes successfully maintaining the required security clearance required for site access.  Site security procedures must be maintained to ensure customer trust.

* Work activities occur in a high security, high compliance environment subject to customer regulations. Complex activities must be completed with no…