Communications Specialist II; Gov't Tech

Communications Specialist II (US
- Remote) What to expect when you join Sikich

Team members at Sikich have a lot in common while also being part of a rich and varied group of contributors, creating a distinct and thriving culture. Chief among our commonalities is a desire for growth and a shared unity of purpose in our professional lives. We believe that through diverse perspectives, challenging the status quo and rewarding action, we accelerate innovation and drive growth - for our clients, for ourselves and for our communities.

The professional services landscape continues to evolve. For Sikich, this means we have an opportunity to further cement our leadership position in this industry and continue to grow our organization in increasingly exciting ways. This growth is meaningful for every team member at our company because larger companies simply see more interesting client opportunities and can attract impressively talented individuals like you.

Through a dedicated focus on key business priorities and intentionally creating rewarding employee experience, Sikich has developed into a highly regarded provider of professional services and a sought-after employer of choice.

Do you want to work with other skilled and agile practitioners who thrive on challenge and growth? We believe everyone has untapped potential. That's why we lead with vision and act fast, pairing deep expertise with practical solutions. Our teams cut through complexity and deliver real impact. It's our hope that you find more than just a job. At Sikich, you'll find optimism, clear insights and genuine warmth, without egos.

Are you ready to grow with us?

The Communications Specialist supports enterprise-scale communications and stakeholder engagement across CMS/CCSQ programs and Lines of Business (LOBs). Working under the direction of the Communications Lead, this role develops written, visual, and multimedia content; maintains knowledge repositories; manages distribution channels; and ensures all communications products comply with Section 508 and WCAG accessibility standards. The Communications Specialist operates within a high-volume, fast-paced federal health IT environment, supporting both planned program communications and ad-hoc, time-sensitive needs for ISG leadership, program offices, and external stakeholders.

• Develop and deliver operational and end-user communications including downtime notices, system upgrade announcements, release notifications, and change alerts for Quality Net Shared Services and LOB systems.
• Tailor communications to specific audiences across LOBs, teams, and initiatives using written, visual, and multimedia formats.
• Deliver communications through CMS-approved channels including email, Slack, and the Quality Net website.
• Coordinate with technical, program, and leadership teams to validate all content prior to release.
• Support enterprise communications planning, scheduling, and intake processes under the direction of the Communications Lead.
• Serve as a senior contributor to communications strategy planning, coordinating closely with the Communications Lead on high-visibility deliverables, content calendars, and cross-program messaging alignment.

• Produce and distribute training and informational materials to support adoption of new tools, system enhancements, and process changes, including videos, graphics, user guides, and microlearning assets.
• Develop content aligned with CMS plain-language, branding, and accessibility standards as maintained in the Communications Toolkit in Confluence.
• Help onboard and mentor junior communications specialists on training and informational content development.

• Maintain communications-related and supporting reference content in Confluence, the Quality Net website, and other knowledge repositories to provide guidance, reference materials, and training content for internal and public-facing use.
• Manage and maintain enterprise email listservs, distribution lists, and Slack channels to ensure accurate targeting, access control, and minimization of misdirected or unauthorized communications.
• Apply process improvements and automation (e.g., UiPath) to streamline the creation and management of listservs, distribution lists, and Slack channels.
• Submit content management requests through Quality Net Service Now as applicable.
• Guide knowledge article creation…