Retail Associate

Position Overview

Position Overview

Develop an exceptional familiarity with the Duluth brand and comprehensive product knowledge to provide solution-oriented, friendly service to customers. Understand the customer is the center of what we do.

• Develop an exceptional familiarity with the Duluth brand and comprehensive product knowledge to provide solution-oriented, friendly service to customers. Understand the customer is the center of what we do.
• Understand how to layer personalized service into each area of interaction from greeting to fitting room to register.
• Effectively communicate sales and promotions.
• Understand the importance of email capture as part of sales and service and executes to standard.
• Respond proactively and be empowered to provide positive resolutions to customer concerns.
• Answer telephone in a courteous and friendly manner including, but not limited to, giving store greetings, directions to store location, and receiving and filling customer orders.
• Assist in receiving, processing and replenishing merchandise.
• Maintain merchandising, presentation and display standards. Ensure the sales floor is customer ready.
• Ensure company standards for cleanliness for the sales floor, stockroom, restrooms, cash wrap and hospitality area.
• Accurately and efficiently process all register transactions.
• Adhere to all company policies, procedures and practices.
• Perform any other duties as directed by management.

• Develop an exceptional familiarity with the Duluth brand and comprehensive product knowledge to provide solution-oriented, friendly service to customers. Understand the customer is the center of what we do.
• Understand how to layer personalized service into each area of interaction from greeting to fitting room to register.
• Effectively communicate sales and promotions.
• Understand the importance of email capture as part of sales and service and executes to standard.
• Respond proactively and be empowered to provide positive resolutions to customer concerns.
• Answer telephone in a courteous and friendly manner including, but not limited to, giving store greetings, directions to store location, and receiving and filling customer orders.
• Assist in receiving, processing and replenishing merchandise.
• Maintain merchandising, presentation and display standards. Ensure the sales floor is customer ready.
• Ensure company standards for cleanliness for the sales floor, stockroom, restrooms, cash wrap and hospitality area.
• Accurately and efficiently process all register transactions.
• Adhere to all company policies, procedures and practices.
• Perform any other duties as directed by management.

• High school diploma or equivalent.
• Retail experience is preferred but not necessary.
• Customer Centric.
• Takes pride in a job well done and shows ownership in the store.
• Operates with integrity and trust.
• Excellent communicator and listener.
• Collaborates and functions as part of a team.
• Performs other duties as directed.
• Authorization to work in the United States without sponsorship.

• Must be able to stand or walk for up to eight hours a day.
• Frequent reaching and bending and twisting – below waist and above shoulders.
• Frequently required to use repetitive hand-to-finger motions and reach with hands and arms.
• Frequently lifting up to twenty pounds, occasionally lifting up to 40 pounds. Push/pull up to 20 lbs.
• Ability to climb ladders, reach and bend.
• Work in temperatures ranging from 50 - 85 degrees – especially in our stock room areas.
• Use of a computer up to 60% of the time throughout the day.

Our pursuit of a better way isn’t just about our products — it’s about our people too. That’s why our Dam Good Crew enjoys a comprehensive benefits package, designed to support their well-being and success.

• Daily pay available
• 40% Employee Discount
• Eligible to participate in the 401(k) Plan
• Flexible Scheduling

Compensation: $15.50 to $16.00/hour

Compensation listed is for this specific location and is based on several factors, including location, experience, and qualifications. Benefits and perks may have eligibility requirements and are subject…