Outlet Team Leader

Job Overview

The Outlet Team Leader is responsible for supporting the Outlet Manager with the day‑to‑day activities of operating an Outlet Center. The Outlet Team Leader supports operations, merchandising, inventory, sales, the customer experience and coaches and mentors the Outlet team. The role assists the Outlet Manager with implementing sales plans, driving company sales priorities, monitoring business results, and executing sales action plans to sell open‑box product with the least amount of margin erosion possible.

The Team Leader coaches and mentors the Outlet sales team to provide exceptional customer experiences and achieve business results.

• Supports Outlet operations that enable the customer and employee experience
• Supports all day‑to‑day activities of running the Outlet store: sales, merchandising, inventory, services, and operations
• Coaches and mentors Outlet team to help create a strong sales culture focused on delivery of customer and financial goals through a team‑based approach
• Assists in driving positive outcomes of key performance indicators in support of store revenue, margin, and NOP goals
• Assists in leading sales and store business rhythms in the Outlet in partnership with the Outlet Manager
• Assists in driving NPS results and sales by interacting directly with customers in multiple capacities, including many direct sales interactions and support for the team’s customer interactions

• 1 year of sales or service experience
• 1 year of sales or customer service experience or related field
• Prior experience with coaching and providing feedback to others
• Ability to carry, lift, push, pull weight up to 75 lbs with or without reasonable accommodation

• 1 year of leadership or supervisory experience (including providing daily work direction, scheduling of tasks, and performance management)
• 6 months experience selling complete solutions in a retail environment
• Experience providing sales training and mentorship to other team members
• Previous experience in asset protection or safety training
• Previous experience in logistics, transportation, or inventory management
• Prior experience in account reconciliation or cash handling

We’re committed to helping our people thrive at work and t Buy offers a range of benefits to support your overall well‑being and provide support as you need it, especially at key moments in your life.

Our benefits include:

• Competitive pay
• Great employee discount
• Financial savings and retirement resources
• Support for your physical and mental well‑being

Best Buy provides different types of leaves of absence (LOA) and potential pay sources to employees based on eligibility. The length of your LOA depends on your situation, where you live, your full‑time or part‑time employment status, and federal and state regulations. Intermittent or reduced‑schedule leave is also available for certain medical or family care leaves. Paid time off (vacation or PTO) is offered to full‑time and part‑time employees based on work location, employment status, salary or hourly status (exempt/non‑exempt), and years of continued or bridged service.

Certain roles, where market norms demand it, are eligible for various forms of incentive pay to drive performance and offer recognition for achieving financial and strategic results. For more information about our incentive pay plans, including eligibility, please refer to our Incentive Programs Summary.

For more information about benefits, LOA and paid time off, please refer to our Benefits Guide.

Pay Range: $15.80 - $22.95 /hr

Best Buy is an equal opportunity employer.