Mobile Associate, Store-in-Store - Retail Sales

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Mobile Associates, Store‑in‑Store are an integral part of the Retail Team responsible for bringing the T‑Mobile brand to life within National Sales partner locations, where active customer engagement is crucial for success. They're ambassadors who create energy and excitement around our products and services. They are obsessed with the connected world and thrive in a high‑traffic environment, where technology innovations, customer needs and the Retail experience are continuously evolving.

Mobile Associates excel at building and deepening relationships with customers through meaningful interactions. They are skilled at identifying customer needs and are passionate about educating, demonstrating, and recommending solutions. Mobile Associate SiS exceed their performance targets Doing it the Right Way, by excelling in sales, providing exceptional customer experiences, and meeting quality of sale metrics.

• Proactively engages with a broad range of customers in a highly‑traffic retail environment. You will use digital tools, communicate effectively, educate customers, and showcase the value of T‑Mobile solutions.
• Consistently leverages digital self‑serve tools during customer interactions and the onboarding process. Identifies customer needs and uses solution‑based selling techniques to fully demonstrate the value of T‑Mobile products and services. By recommending wireless solutions, and an onboarding solution centric to helping customers understand how to self‑serve and utilize the T‑Mobile app for wireless needs, you will deepen relationships with customers and ensure their satisfaction.
• Completes training on the T‑Mobile in‑store experience, new skills, products and processes, and knowledge of systems and reference resources. Reviews personal results, current promotions, and updates on the Hub to be customer ready at all times. Continuously learns and improves skills to provide the best possible experience for customers. Partners with nearby store locations to properly/fully on‑board customers. Performs skills practicing, knowledge sharing, store operations, opening and closing procedures.
  
  Carries keys to the kiosk cabinets, locks/secure kiosk and assets, and reports any lost keys or assets to a manager.
• Customer obsessed. Passionate, friendly, and engaging with customers. Connects on a personal level, matches the pace of the customer, builds rapport, trust, and loyalty with every interaction. Committed to providing exceptional service, and to exceeding customer expectations. Proactively reaches out to potential customers to further drive sales activity in the location. Follows up with customers, captures referrals, manages “Be Back” processes, and builds relationships with new and existing customers.
  
  Performs price overrides for specialty offers specific to National Retail.
• Builds relationships with nearby leadership and teams to help support the customer experience from account set up, to device support and account servicing.

• High School Diploma or GED (Required)

• 6 months of customer service and/or sales experience, Retail environment preferred (Preferred)

• Customer Satisfaction:
  Passionate customer advocate with the desire to be yourself when connecting and having fun with customers. Effective at balancing customer experience and performance goals (Required)
• Team Building:
  Desire to be part of the game‑changing T‑Mobile store team. Willingness to work alongside peers and store leaders, learning and sharing best practices, while serving customers and providing resolutions to issues (Required)
• Retail Sales:
  Competitive drive and confidence to succeed in a fast‑paced sales…