Trust & Safety Specialist; GRC

Do you enjoy solving complex problems and finding patterns that other people may miss? Do you like being the “gatekeeper” and first line of defense against online fraud & abuse? If so, this Trust & Safety Specialist position may be a match for you!

The
Trust & Safety Specialist (GRC) reporting directly to the Finance Director, will be responsible for identifying and mitigating risks associated with company services by supporting customer verification processes – Know Your Customer (KYC), reviewing & responding to abuse reports, and assisting with compliance-related investigations. You will serve a vital role in safeguarding the business. You will work closely with the Global Compliance Team in many countries to support Trust & Safety, risk management and compliance for the global organization.

• Global Company in business for 20+ years
• Leading Tech Company serving over 18,000 global customers
• Join a supportive team that fosters a “family-like” culture
• Values Work/Life balance with generous Paid Time Off
• Team-Building Events that build camaraderie
• Competitive Salary Range: $70-88K + Annual bonus
• Great Benefits Package: 100% Employer-Paid Medical, Dental, Vision, FSA
• 401K with 100% Match on contributions
• Location:
  
  Hybrid in Manassas, Virginia (2-3 days onsite)
• Bachelor’s Degree – Preferred
• Compliance, Fraud, Cybersecurity Certifications – a Plus
• 1 or more years of experience in IT, compliance operations, fraud prevention, abuse desk environment or equivalent
• You are a Collaborative “Self-Starter” AND “Team-Player” with Excellent Verbal & Written Communication skills
• Proven ability to work in a fast-paced, high-volume environment managing multiple requests & demanding stakeholders simultaneously
• Ability to handle confidential or sensitive information with a high level of accountability, discretion & integrity
• You bring Strong Analytical Skills AND “Business Acumen” to identify patterns, assess risk, evaluate customer information & make sound decisions if activity is authentic or fraudulent
• Experience with security threats and online abuse including phishing, spam, malware & hacking
• Know Your Customer (KYC) Verification process experience
• Ability to identify, prioritize & manage requests timely based on level of urgency
• Bilingual in other languages i.e., Spanish or Mandarin – a Plus
• Knowledge of intellectual property concepts – content & copyright ownership – a Plus
• Notary Public or ability to obtain certification within 2 months post hire