Verification & Abuse Officer

Join Our Award-Winning Team and Help Shape the Future of Cloud Hosting!

Location: Manassas, VA |
Type: Full-Time |
Hybrid Work Model

If you enjoy solving complex problems, spotting patterns others miss, and acting as the first line of defense against online abuse and fraud, this role puts you at the center of it all.

We offer the best of both worlds, a flexible hybrid model between home and office! Together, we've built a supportive, family-like atmosphere where everyone feels at home away from home.

Here's what you can expect:

• Competitive salary + annual bonus based on company KPI's
• Monthly team building events
• Opportunity to develop yourself and grow your career
• Free Medical, Dental, Vision, Short-Term Disability, Long-Term Disability, and Life Insurance
• Generous time-off policy
• Flexible Spending Account for Dependent Care and Medical expenses
• 100% match on 401k contributions
• A great working environment in a dynamic, international, and fast-growing company

The Compliance team plays a critical role in protecting the Leaseweb brand, customers, and global network. Working at the intersection of Trust & Safety, risk management, and customer verification, the team helps ensure Leaseweb maintains a secure, compliant, and trusted environment for customers around the world.

In this role, you will help identify and mitigate risks associated with Leaseweb's services by reviewing and responding to abuse reports, supporting customer verification processes (Know Your Customer/KYC), and assisting with compliance-related investigations and activities.

This position is based at our headquarters in Manassas, Virginia and reports to the Finance Director.

• Review and verify new customer orders and account information (KYC) and risk management processes.
• Investigate, manage, and resolve abuse reports related to online activity, including spam, phishing, malware, copyright violations, network attacks, and other forms of prohibited or illegal content.
• Respond to and coordinate requests from law enforcement agencies, regulatory bodies, and legal representatives.
• Review and process network enforcement actions, including IP blacklisting and null routing.
• Partner with customers to address abuse, compliance, and security concerns.
• Maintain relationships with industry organizations, security groups, and other partners.
• Assist with legal and contractual reviews.
• Support compliance certification efforts and audits.
• Identify opportunities to improve compliance, Trust & Safety, and operational processes.
• Participate in cross-functional projects and initiatives.

You are a detail-oriented, communicative professional who understands the sensitivity and responsibility that comes with handling compliance, security, and legal-related information.

• High level of integrity, discretion, and accountability.
• Strong analytical skills with the ability to assess risk and identify patterns.
• Business acumen with the ability to evaluate customer legitimacy.
• Understanding of online abuse and security threats.
• 1-3 years of experience in IT, cybersecurity, compliance operations, fraud prevention, or an abuse desk environment is preferred.
• Experience working with high-volume requests and demanding stakeholders.
• Strong initiative and a collaborative, team-oriented mindset.
• Awareness of intellectual property concepts is a plus.
• Bachelor's degree or equivalent professional experience preferred.
• Excellent written and verbal communication skills in English; additional languages such as Spanish, Mandarin, Malay are a plus.

• Must be a Notary Public, or able to obtain Notary Public certification within the first 60 days of employment (paid for by company).
• Industry certifications in cybersecurity, compliance, fraud, or related fields are a plus and strongly preferred.

Leaseweb is one of the world's leading hosting brands, delivering private cloud, dedicated servers, colocation, CDN, and cybersecurity services.

Apply today to become part of a passionate, high-performing team where your voice matters. For more info, contact us at