Service Technician; East Area

Service Technician (East Area)

BH Job
-4211-16

SF Job Req  Technician

Ingersoll Rand is committed to achieving workforce diversity reflective of our communities. We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.

Multiple positions located at or near our East Customer Center Locations:
Allentown, PA;
Aston, PA;
Edison, NJ;
Marlborough, MA;
Scarsborough, ME;
Shrewsbury, PA;
Richmond, VA;
Greensboro, NC;
Charlotte, NC.

This role is typically not eligible for relocation. If a position is not currently open in an area that you are seeking employment, we will reach out to qualified candidates once an opening is available.

Ingersoll Rand thrives on a culture of innovation and a sense of ownership, committed to enhancing the lives of our employees, customers, and the planet.

• Serve customers by installing, troubleshooting, repairing, and maintaining all makes of rotary screw and reciprocating air compressors, Centac and ECC air compressors, and additional compressed air system components.
• Use precision measuring tools for diagnostic trouble shooting and apply knowledge of equipment operations and parts manuals.

• Ensure correct installation, maintenance, and field repair of equipment at purchaser locations.
• Maintain up-to-date knowledge of field installation and repair requirements.
• Provide technical advice and train customers, potential customers, field salesmen, and field service trainees.
• Diagnose problems, recommend corrective actions, and submit accurate records and reports to the manufacturing facility.
• Maintain integrity in handling business affairs.
• Maintain clear written and oral communication skills to transfer information related to service work.
• Submit detailed technical reports on each service call for billing purposes.
• Record accurate expense accounts and timecards weekly; manage financial records and company business matters.

• 2-5 years of experience troubleshooting industrial/commercial mechanical systems; experience with compressed air systems, centrifugal technologies, or solid controls is a plus.
• High school diploma or equivalent required.
• Desired degree program in Electrical/Electronic Technology or HVAC with knowledge of AC/DC circuits, wiring diagrams, motors/controls, PLCs, HVAC electricity, controls, refrigeration systems, and/or refrigerant certification. Military experience or adequate mechanical work experience is a plus.
• Valid driver’s license for at least 12 months with clean driving record.
• EPA F‑GAS 608/303/2008/CE/ISHRAE Certification preferred.

• Work in diverse conditions including noisy equipment, extreme weather, high voltage areas, and potential electrical shock.
• Occupationally demanding activities: frequent use of hands, walking, stooping, kneeling, and lifting or moving weights as per safety policy.

• Occasional travel for training: 1–2 times per year for one week (5–10% travel).
• On‑call rotation covering customer emergencies during evenings and weekends; occasional evening or weekend work may be required.

• Proficient with Microsoft Office and basic computer usage; handheld computer proficiency (smartphone, iPad), network basics.
• Customer service skills: conflict resolution, communication, negotiation.
• Maintain cost‑efficient business travel practices.
• Mechanical competency to diagnose, troubleshoot compressor systems and machinery.

At Ingersoll Rand, we provide a comprehensive benefits package that includes health care options (medical, prescription, dental, vision), wellness programs, life insurance, a robust 401(k) plan, paid time off, employee stock grant, and more.

Ingersoll Rand is committed to achieving workforce diversity reflective of our communities. We are an equal‑opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.