Field Systems Maintenance Tech - Trainer

Job Description

I-66 Express Mobility Partners (EMP) operates and maintains 22.5 miles of express toll lanes on I-66 from I‑495/Capital Beltway to Gainesville, VA. The Field Systems Technician Trainer develops, delivers, and supports technical training for Toll Collection Systems (TCS), Intelligent Transportation Systems (ITS), and Network Communication Systems (NCS). This is also a working technician role; the Trainer must be able to support field operations when needed, including maintenance, troubleshooting, repairs, outages, and system testing.

The position reinforces safe work practices, standardized procedures, technician development, documentation, and operational readiness.

Field Systems Technician Trainer is responsible for delivering classroom instruction, hands‑on exercises, field demonstrations, onboarding, refresher training, and on‑the‑job coaching to Field Systems Technicians. The Trainer creates and maintains training materials such as manuals, job aids, SOPs, technical guides, checklists, and equipment‑specific reference documents, and provides instruction on the installation, maintenance, testing, and troubleshooting of TCS, ITS, NCS, and related field equipment.

• Develop, update, and deliver technical training for Field Systems Technicians, including classroom instruction, hands‑on exercises, field demonstrations, onboarding, refresher training, and on‑the‑job coaching.
• Create and maintain training materials such as manuals, job aids, SOPs, technical guides, checklists, and equipment‑specific reference documents.
• Train technicians on installation, preventive maintenance, corrective maintenance, testing, and troubleshooting for TCS, ITS, NCS, and related field equipment.
• Provide technical instruction on lane controllers, zone controllers, RFID/RF systems, power supplies, CCTV cameras, vehicle detection systems, dynamic message signs, routers, switches, cabling, fiber optics, enclosures, termination panels, and related testing equipment.
• Provide instruction on electrical conductors, equipment energization, bonding, grounding, cable dressing, fiber splicing, fiber testing, OTDR use, power meter testing, and reading splicing matrices and design drawings.
• Conduct field observations, identify skill gaps, coach technicians, and reinforce troubleshooting methods, escalation practices, SOPs, safety requirements, work orders, maintenance logs, and reporting practices.
• Perform Field Systems Technician duties as needed, including responding to field calls, assisting with outages, troubleshooting equipment, completing maintenance activities, supporting repairs, and assisting with system testing or high‑priority field events.
• Support training coordination, including scheduling required training, refresher training, onboarding activities, and department‑specific field training needs.
• Assist with evaluating training effectiveness, identifying training gaps, and updating content based on system changes, recurring issues, lessons learned, safety observations, operational needs, and policy or procedure changes.
• Maintain accurate training records, attendance, certifications, qualification tracking, LMS entries, and compliance‑related documentation.
• Collaborate with supervisors, engineering, system maintenance, vendors, operations personnel, and department training points of contact to keep training aligned with field needs and system updates.
• Train and reinforce safe work practices in traffic environments, electrical work areas, elevated work locations, confined spaces, and around heavy equipment, including proper use of tools, PPE, vehicles, and testing equipment.
• Perform other duties as assigned.

Education, Experience & Certification:

• High school…