Enforcement Specialist Senior, Manassas; W2399

Job Duties

The Virginia Department of Social Services (VDSS) engages families for success. Its Division of Child Support Enforcement (DCSE) manages nearly 246,000 cases to ensure that child support payments of over $598 million per year reach families across the Commonwealth. Support Enforcement Specialists establish and sustain helping relationships with parents who have payment obligations as well as parents who depend on those payments.

A Support Enforcement Specialist Senior serves as lead program agent on an assigned child support case management team, engaging families for success so that they have the financial and family support they need to grow and thrive. Duties may include managing the most complex cases of child support obligations and health care coverage in functional areas such as Locate, Establishment, Court, Enforcement, Interstate, and Review & Adjustment;

or supporting a team of Specialists who are assigned those cases. The senior may train, orient, cross‑train, retrain Specialists in procedures to determine, assess and modify obligations, ensuring compliance of child support and/or medical support orders and apply a number of administrative and judicial actions. May provide testimony in court proceedings when required. May complete compliance reviews within own and other district offices.

Draws on extensive knowledge of a range of case management processes to ensure compliance, influence non‑custodial parents and support custodial parents and their children.

The employee may be required to work a schedule that is split between onsite, remote and other locations that include shared workspace.

• Only current Virginia State Department of Social Services employees may apply.
• Demonstrated ability to give guidance to others that promotes teamwork, improving member contributions and team results.
• Demonstrated ability to interpret and apply child support enforcement laws, regulations, policies and/or procedures to ensure compliance and produce outcomes and results.
• Demonstrated ability to interact with a diverse public in a service setting to tactfully solve problems, sometimes in difficult situations where conflict is encountered.
• Work independently: plan, organize, and handle multiple priorities in a case management/caseload setting.
• Work in a considerate and respectful way as a team member to set, clarify and achieve team goals.
• Skill in reviewing, creating and analyzing reports to determine the appropriate actions needed to achieve results.
• Skill in information collection through interviewing and obtaining/reviewing records, documents and reports and the ability to analyze and determine the appropriate action in order to achieve results.
• Effective oral and written communication.
• Skill in the use of a personal computer using remote access technology, email, automated information systems and Microsoft Office applications.

• Comprehensive knowledge of child support enforcement.
• Work experience in case management, gathering and organizing client documentation to process financial transactions and/or account reconciliation.
• Knowledge of and/or work experience in legal processes, including preparing legal documents and providing court testimony.
• Work experience in the collection of past due accounts.

In addition to a rewarding work experience, VDSS offers excellent health and life insurance benefits, pre‑tax spending accounts, state funded Short and Long Term Disability, paid holidays, vacation, tuition assistance, free wellness programs, and a state retirement plan with options for tax‑deferred retirement savings including employer matching.

The Virginia Department of Social Services (VDSS) is an Equal Opportunity Employer and encourages diversity within its workforce.