Field Support Liaison

What will your job look like?

The Field Support Liaison serves as a critical field-facing role supporting MTM’s Non-Emergency Medical Transportation (NEMT) operations under the Virginia DMAS contract. The position supports the onboarding, education, and ongoing compliance of drivers, acting as an in-person extension of MTM operations within assigned regional offices and territories.

The Field Support Liaison is responsible for delivering required in-person training, conducting vehicle inspections and field audits, validating driver identity, and accurate record keeping within MTM systems, including TIMS (MTM Link).

Location:

This role is a combination of in office in Manassas, VA (10550 Linden Lake Plaza, Manassas, VA 20109) and field work.

What you’ll do:

Driver Onboarding & Training Conduct in-person driver onboarding and recertification training, including but not limited to:
Passenger Assistance and Safety (PASS) Training, Basic First Aid, Defensive Driving, and Virginia DMAS-required driver education topics

Ensure drivers demonstrate understanding of safety, passenger handling, and compliance expectations prior to being cleared for service

Provide ongoing education and corrective coaching, as needed, to reinforce compliance and service quality

Field Audits & Compliance Monitoring Conduct field audits, defined as in-person observation of drivers:
Loading and unloading members at medical facilities, residential locations, and other authorized drop-off points, and adhering to safety, dignity, and passenger assistance standards

Perform in-person vehicle inspections to verify compliance with MTM safety requirements and Virginia Medicaid transportation standards

Identify non-compliance, document findings, and communicate corrective actions in alignment with MTM policies and Virginia DMAS contractual obligations

Identity & Credential Verification Validate driver identity through government-issued photo , ensuring the individual present for training, inspection, or audit matches the credentialed driver on record

Confirm driver eligibility and training completion prior to permitting service delivery

Vendor & Field Support Serve as a field liaison between MTM, regional offices, and transportation providers to support operational alignment and issue resolution

Reinforce MTM expectations, processes, and Virginia DMAS requirements through in-person engagement and education

Escalate observed compliance risks, safety concerns, or repeat deficiencies through established MTM channels

Documentation & Systems Management Maintain accurate records which include Driver training completion, field audits, vehicle inspections etc.

Upload and manage documentation within TIMS (MTM Link) to ensure real-time visibility of driver compliance status

Ensure records meet audit-readiness standards for MTM and Virginia DMAS review

Other duties as assigned

What you’ll need:

Experience, Education &

Certifications:

High School Diploma or G.E.D.2 + years in transportation, field operations, compliance, or vendor support roles1 + year’s experience in training others

Must possess a valid driver’s license

Skills:

Strong facilitation and in-person training delivery skills

Ability to conduct inspections and audits from an authoritative yet professional position

High attention to detail and documentation accuracy

Strong interpersonal and communication skills

Ability to work independently in the field with minimal supervision

Demonstrated professionalism when interacting with drivers, vendors, and medical facilities

Ability to handle confidential and protected health information (PHI)
Ability to explain complex subjects in a clear and interesting way as well as emphasize the importance of content

Ability to accomplish duties/tasks with little direct supervision

Ability to prioritize tasks and deadlines

Ability to solve problems and troubleshoot

Ability to build relationships

Ability to handle confidential information

Ability to use basic office equipment

Proficient in Microsoft Office Suite Even better if you have...Bachelor’s Degree, preferred

What’s in it for you:

Health and Life Insurance Plans Dental and Vision Plans
401(k) with a company match

Paid Time Off and Holiday…